Casual Charity Shop Manager | Lead Volunteers & Drive Sales

SVP; Newcastle upon Tyne; Remote; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Paid holiday

Pension scheme

Employee Assistance Programme (EAP)

Retail discounts

Job summary

St Vincent de Paul Society (SVP) in Newcastle-upon-Tyne is seeking a passionate Casual Assistant Stop Manager for our Kenton Shop. This casual, 0-hour role covers sickness, holidays and peak periods to support village store operations.

You will maximise sales, manage Gift Aid, and engage volunteers to deliver great customer service and community impact. Flexibility and a positive can-do attitude are essential.

Qualifications

• Retail experience required.
• Excellent customer service skills.
• Flexibility to work at short notice and in various shops.

Responsibilities

• Ensure income via shop sales, Gift Aid, donations, recycling, online selling and other ethical routes in line with SVP values.
• Maximise Gift Aid and deliver a consistent percentage appropriate to the shop location and ensure all donors are asked if they can Gift Aid.
• Ensure adequate generation of good quality stock through local donations.
• Supervise, lead and develop the shop team of volunteers.
• Be a key holder for the shop/building.
• Assist with the management of shop’s social media channels within the guidance of SVP values.

Skills

Retail experience

Customer service

Creativity

Numeracy & IT

Tools

EPOS system

Job description

St Vincent de Paul Society (SVP) in Newcastle-upon-Tyne is seeking a passionate Casual Assistant Stop Manager for our Kenton Shop. This casual, 0-hour role covers sickness, holidays and peak periods to support village store operations.

You will maximise sales, manage Gift Aid, and engage volunteers to deliver great customer service and community impact. Flexibility and a positive can-do attitude are essential.