Casual Assistant Shop Manager

SVP; Newcastle upon Tyne; Remote; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Paid holiday

Pension scheme

Employee Assistance Programme (EAP)

Retail discounts

Job summary

St Vincent de Paul Society (SVP) in Newcastle-upon-Tyne is seeking a passionate Casual Assistant Stop Manager for our Kenton Shop. This casual, 0-hour role covers sickness, holidays and peak periods to support village store operations.

You will maximise sales, manage Gift Aid, and engage volunteers to deliver great customer service and community impact. Flexibility and a positive can-do attitude are essential.

Qualifications

• Retail experience required.
• Excellent customer service skills.
• Flexibility to work at short notice and in various shops.

Responsibilities

• Ensure income via shop sales, Gift Aid, donations, recycling, online selling and other ethical routes in line with SVP values.
• Maximise Gift Aid and deliver a consistent percentage appropriate to the shop location and ensure all donors are asked if they can Gift Aid.
• Ensure adequate generation of good quality stock through local donations.
• Supervise, lead and develop the shop team of volunteers.
• Be a key holder for the shop/building.
• Assist with the management of shop’s social media channels within the guidance of SVP values.

Skills

Retail experience

Customer service

Creativity

Numeracy & IT

Tools

EPOS system

Job description

Vacancy Type Casual Worker Location St Vincent's Kenton Shop, 171-173 Kirkwood Drive, Newcastle-upon-Tyne NE3 3BE Salary £13.45 per hour Application Deadline Sunday, November 15, 2026 Job Advert

An exciting opportunity has arisen for a passionate Casual Assistant Stop Manager to join the St Vincent de Paul Society (or as it is often known – the SVP) at our Kenton Shop.This is a casual role (0 hours)to cover for sickness, holidays or help in peak periods.

We operate over 40 community shops across England and Wales as well as having an online offering through channels such as eBay. Our charity shops are a major part of our support for local communities. They provide affordable goods and volunteering opportunities. They sell good quality preloved items at reasonable prices, play a significant role in the local reuse and sustainability agenda, and provide a visible presence of the Society.

The ideal candidate will have retail experience and use their drive and passion for charity retail to maximise sales and customer satisfaction in the shops they work. It will take creativity, people and communication skills, and an optimistic can-do attitude in order to help make the shops great. If you would like to be in a flexible role where you will be supported to flourish then we’d love to hear from you.

Working Hours = No guaranteed hours (0 hours to cover periods of staff absence)

Location = Kenton

Contract = Casual

Pay = £13.45 per hour

Requirements = This role is subject to 2 satisfactory references

Benefits Package = Paid holiday based on hours worked, competitive pension scheme,Employee Assistance Programme (EAP), retail discountsand lots more.

Your main responsibilities:

• Ensure to achieve income via shop sales, Gift Aid, donations, recycling, online selling and any other ethical routes in line with our values
• Maximise Gift Aid and deliver a consistent percentage appropriate to the shop location and ensure all donors are asked if they can Gift Aid
• Ensure adequate generation of good quality stock through local donations
• Supervise, lead and develop the shop team of Volunteers
• Be a key holder for the shop/ building
• Assist with the management of shop’s social media channels within the guidance of the SVP values, in order to engage in the online community

To be successful in this role, you’ll need:

• Excellent customer service skills
• Retail experience
• Creativity
• A drive and passion for charity retail
• A good standard of numeracy, literacy and IT skills
• Flexibility to work at short notice and in various shops

It’s a bonus if you are able to demonstrate:

• Charity retail experience and working with volunteers
• Experience of EPOS system

Why Join Us?

You’ll be part of a supportive, mission-driven team committed to making a difference in communities across the UK. We offer flexible working, opportunities for professional development, and a chance to contribute to meaningful projects.

Key Dates & Additional Info

• Closing Date:15th November 2026
• Interviews:W/C 23rd November 2026

We welcome applicants from all backgrounds. Whilst we ask that staff have sympathy with Christian values,we celebrate and value people of all faiths or none -diversity and inclusion are at the heart of who we are.

If you have any questions or would like to know more about the role, feel free to contact our friendly HR Team on0207 703 3030 (option 5).

Please note: If you haven’t heard from us within four weeks of your application, unfortunately, you have not been successful on this occasion. We encourage early applications as we may close the listing early if we receive a high volume of interest.

About the SVP

TheSt Vincent de Paul Society (SVP)has been a beacon of hope since 1844, part of a vibrant international Christian movement working in 153 countries. We are dedicated to tackling poverty in all its forms by offering practical, person-to-person support to those in need. Our mission is rooted in dignity, compassion, and respect - serving anyone, regardless of faith, race, gender, or background.

Join us in making a real difference -your skills could help transform lives.