Casino Welcome Host — Elevate Guest Experience

Genting Casinos; Greater London; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Private GP helpline

Discount portal

Life assurance

Employee assistance

Gym membership discount

Mental health support

Family-friendly policies

Health Cash Plan

Critical illness cover

Travel insurance

Health Screening

Genting Academy

Long service awards

Staff social fund

Annual Christmas present

Pub quiz

Job summary

Genting Casinos in London is seeking a Welcome Host to greet guests with warmth and professionalism, guide their visit and ensure smooth entry from the moment they arrive. You'll be active in the lobby, handle ID checks, promote facilities and events, support cloakroom, and coordinate with other departments to create a seamless guest experience.

Prior hospitality or customer service experience is preferred.

Qualifications

• Welcoming guests with a warm, customer-focused approach.
• Staying active in the lobby to support guest interactions.
• Managing guest flow during busy periods with calm efficiency.
• Confidently handling ID checks (including Challenge25) with professionalism.
• Promoting venue facilities, offers and events to enhance the guest experience.

Responsibilities

• Welcoming all guests with a warm, customer-focused approach.
• Liaising with other departments to ensure a seamless experience.
• Monitoring visitor numbers and ensuring compliance with company policies.
• Keeping the lobby clean, tidy and up to date with notices and promotions.

Skills

Welcoming guests

Customer service

Hospitality experience

Communication

ID checks

Team player

Job description

Genting Casinos in London is seeking a Welcome Host to greet guests with warmth and professionalism, guide their visit and ensure smooth entry from the moment they arrive. You'll be active in the lobby, handle ID checks, promote facilities and events, support cloakroom, and coordinate with other departments to create a seamless guest experience.

Prior hospitality or customer service experience is preferred.