Casino Operations Leader — 24/7 Gaming Excellence

Rank Group; Manchester; Sur place; GBP 42 000 - 56 000; Plein temps

Résumé du poste

Rank Group is seeking an Operations Manager to oversee all casino gaming activities, including table, electronic, and poker, ensuring compliance with regulatory requirements and a seamless guest experience.

You will partner with the General Manager to drive business growth, elevate customer excitement, and maintain the highest standards of service in a 24/7 casino environment. Strong leadership and regulatory knowledge are essential.

Qualifications

• Experience managing casino operations across table, electronic, and poker games.
• Excellent knowledge of UK gaming activities and regulatory requirements.
• Proven track record of achieving sales and yield targets.
• PML Licence holder.
• Ability to lead a team and communicate standards and targets.
• People-focused with passion for delivering first-class customer experiences.
• Demonstrated ability to model company values and correct behaviours.
• Experience conducting/recording EDD and RG conversations with customers.

Responsabilités

• Oversee all gaming activities within the casino to ensure efficiency and regulatory compliance.
• Collaborate with the General Manager to implement the Grosvenor Business Plan and drive growth.
• Lead and develop the casino team to maintain high service standards and exceptional guest experiences.

Connaissances

Casino management

UK gaming knowledge

Sales targets achievement

PML Licence

Team leadership

Customer service oriented

Regulatory compliance

Company values & behaviours

EDD and RG conversations

Description du poste

Rank Group is seeking an Operations Manager to oversee all casino gaming activities, including table, electronic, and poker, ensuring compliance with regulatory requirements and a seamless guest experience.

You will partner with the General Manager to drive business growth, elevate customer excitement, and maintain the highest standards of service in a 24/7 casino environment. Strong leadership and regulatory knowledge are essential.