Casino Manager

Grosvenor Casinos; Aberdeen City; On-site; GBP 32,000 - 48,000; Full time

Benefits offered by this job

Free on site parking

Food & beverage discounts

Shared tips across venue

Career progression

Training & development

Supportive team

Job summary

Grosvenor Casino Aberdeen is seeking a proactive Casino Manager to coordinate every gaming activity in the venue and lead a high-performing team. You will shape an engaging, safe, and exciting environment for guests, ensuring an unforgettable night out.

In this role you will direct operations across all games, drive excellent service, and foster a culture of inclusivity and continuous improvement within the team.

Qualifications

• Management expertise within a customer-focused industry.
• Ability to drive customer-centric experiences in a 24/7 casino environment.
• Operational excellence to ensure smooth venue performance.

Responsibilities

• Coordinate the smooth running of all gaming activities in the venue.
• Provide leadership to create a fair, professional, and engaging environment for guests.
• Ensure guests have an incredible experience and enjoy their time at the casino.
• Keep games clean and guests smiling to promote a memorable night out.

Skills

Management Expertise

Customer-First Mindset

Operational Excellence

Strong Communicator

Change Champion

Inclusive Leadership

Job description

At Grosvenor Casinos, we don’t just offer a place to work - we offer a place to belong.

For decades, Grosvenor Casinos has been the leading name in UK casinos, known for iconic venues and unrivalled experiences. Our casinos are vibrant, welcoming spaces where players come together to play with purpose, relax with friends, and enjoy brilliant food, drink, and entertainment. And above all, they come for the that exhilarating feeling where anything can happen.

Grosvenor Casinos sit at the heart of communities across the UK, and our ambition is clear - to become the UK’s most loved casinos. It’s our people who bring that ambition to life - setting the tone on the casino floor, creating energy and delivering breathtaking moments that keep guests coming back.

We’re building something special at Grosvenor Casinos. Join us and be part of it.

About Aberdeen Casino

At Grosvenor Casino Aberdeen, you’re not just joining a workplace; you’re becoming part of a long standing, successful entertainment hub rooted in the city’s culture. With a genuinely supportive team, strong development opportunities and a passion for delivering great customer experiences, it’s a place where you can grow, belong and thrive.

Site-Specific Benefits

• Free on site parking and generous food & beverage discounts, making every shift easier and more enjoyable.
• Shared tips across the venue, rewarding great teamwork and exceptional service.
• Strong career pathways as part of one of the UK’s leading casino brands, giving you room to grow.
• Industry leading training and development opportunities to help you build skills in a fast paced, exciting environment.
• A valued role in a supportive team, where every shift is different and you can build long term success at Grosvenor Casino Aberdeen.

As a Casino Manager, you’ll play a crucial role in coordinating the smooth running of all gaming activities in the venue.

Your leadership is vital for establishing a fair, professional, and engaging environment for guests and customers alike. Understanding the distinct gaming preferences and requirements of each visitor is at the core of your duties to ensure everyone has an incredible experience and absolutely loves the time they spend within the Casino.

This personalised approach ensures that every customer not only has their expectations met but exceeded, promoting an atmosphere of exclusivity and tailored service. Keeping the games clean and guests smiling is key in your role, ensuring everyone walks away with tales of an epic night out.

Skills & Experience Needed

• Management Expertise: You’ve got solid management experience within a customer focussed industry.
• Customer-First Mindset: You know what today’s players want and how to deliver it -creating a safe, exciting, and engaging environment that keeps them coming back.
• Operational Excellence: You’re laser-focused on maximising performance across all areas of the venue, ensuring every area runs smoothly and efficiently.
• Strong Communicator: You foster open dialogue, encourage feedback, and lead with clarity and purpose.
• Change Champion: You embrace change and help others do the same in a fast-evolving business landscape.
• Inclusive Leadership: You celebrate individuality, lead with empathy, and build high-performing, diverse teams that thrive.

Please be advised that this role operates within a 24/7 casino environment and will require flexibility to work night shifts and weekends.

Candidates must be 18 years of age or older and have the legal right to work in the UK.

Why Join Us?

As a part of The Rank Group, Grosvenor Casinos combines a vibrant, premium casino experience with outstanding benefits and exciting career progression within a leading leisure brand.

• Rewards that keep the excitement going - From team incentives and competitions to everyday perks, we make sure your effort is recognised and rewarded.
• A strong start that sets you up to win - Our induction giving you the confidence, knowledge and support you need to hit the ground running, with ongoing learning to keep building your skills.
• Work with energy and variety - No two days are the same. You’ll help to shape how we do things, and make a real impact by bringing ideas to life and playing a key role
• High standards, achieved together - We set the bar high and support each other to reach it - but we do it as a team, not in competition. Because when one of us wins, we all do.
• Room to grow and move forward - Whether you’re starting out or ready for your next step, we’ll support your development and open up opportunities to progress within Grosvenor Casinos and The Rank Group.

We’re for Everyone

If you're looking for a role with energy and variety and want to be part of a team that values passion, performance and care - we’d love to hear from you.

At Grosvenor Casinos and The Rank Group, we celebrate individuality and welcome applications from all backgrounds. If you need adjustments at any stage of the process, just let us know.

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