Cash Operations Manager | Beauty Retail

Sephora USA, Inc; Manchester; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

SEPHORA University

Location allowances (shoes, lunch)

Competitive pay reviews

Performance-based commission

Employee discount

Birthday day off

Perks platform access

Holiday allowance

Job summary

SEPHORA UK is seeking a Cash Manager to lead cash operations and empower a high-performing team in our Manchester store from day one. You’ll uphold accuracy, compliance and exceptional customer service while elevating operational standards.

You’ll coach Beauty Advisors, manage tills and reconciliation, and drive loss-prevention measures in a fast-paced retail environment, contributing to an outstanding client journey.

Qualifications

• Proven leadership in retail with cash handling and financial processes.
• Excellent customer service and coaching abilities.
• Experience handling Employee Relations (ER) processes and investigations.
• Comfort with technology supporting store operations and POS systems.
• Willingness to work evenings, weekends and holidays as required.

Responsibilities

• Lead, coach and inspire Beauty Advisors to deliver exceptional service and uphold SEPHORA standards.
• Provide ongoing training to elevate cash handling, accuracy, service confidence and product knowledge.
• Set goals and create development plans to support performance growth.
• Manage Employee Relations matters professionally, including attendance and performance concerns.
• Oversee all cash operations: tills, reconciliations, deposits, and daily audits.
• Analyze cash KPIs and drive improvements in operational performance.
• Implement loss-prevention processes and ensure adherence to policies.
• Identify inefficiencies and introduce process improvements to reduce risk.
• Troubleshoot IT and payment issues to keep day-to-day operations smooth.
• Maintain store standards in cleanliness, organization and visual presentation.
• Monitor stock levels and prompt replenishment of Minis & More.
• Assist with new store openings: unboxing and stock prep where applicable.

Skills

Retail leadership

Cash handling

Operational accuracy

Financial processes

Customer service

Coaching & development

ER experience

Tech literacy

Time management

Stakeholder communication

Job description

SEPHORA UK is seeking a Cash Manager to lead cash operations and empower a high-performing team in our Manchester store from day one. You’ll uphold accuracy, compliance and exceptional customer service while elevating operational standards.

You’ll coach Beauty Advisors, manage tills and reconciliation, and drive loss-prevention measures in a fast-paced retail environment, contributing to an outstanding client journey.