Cash Supervisor - Bristol

Sephora USA, Inc; West of England; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

SEPHORA University

Employee discount across beauty brands

Competitive pay with annual reviews

Birthday day off

Job summary

SEPHORA UK is seeking a Cash Supervisor to lead cash operations and empower Beauty Advisors to deliver an exceptional in-store experience. You will drive accuracy, compliance, and customer service across daily transactions and team coaching.

Responsibilities include training on cash handling, conducting performance reviews, managing attendance and ER matters, and implementing process improvements to optimize store efficiency in a fast-paced retail environment.

Qualifications

• Proven leadership experience in retail and cash handling.
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• Strong customer service skills and ability to engage customers and team members.
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• Coaching and development capability to support performance.
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• Passion for Sephora, team culture and inclusive work environment.
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• Strong analytical and problem-solving skills to improve cash/store operations.

Responsibilities

• Lead, coach and inspire Beauty Advisors to deliver exceptional service and uphold Sephora standards.
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• Provide ongoing training to elevate cash handling, accuracy and product knowledge.
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• Conduct performance check-ins and create personalized development plans.
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• Manage employee relations including attendance and performance concerns.
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• Oversee all cash operations: tills, reconciliations, deposits and audits.
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• Identify inefficiencies and implement process improvements to boost productivity.

Skills

Retail leadership

Cash handling

Customer service

Coaching

Communication

Organizational skills

ER processes

POS systems

Tools

POS systems

Job description

At SEPHORA UK, beauty isn’t just what we sell - it’s who we are. It’s the freedom to express yourself, the thrill of discovering something new, and the power of belonging to a community that celebrates every identity. From our beginnings in France in 1969 to becoming part of the LVMH family, we’ve always pushed boundaries through creativity, innovation, and inclusivity.

Today, with nearly 500 iconic brands and our own SEPHORA Collection, we’re redefining the future of prestige beauty as we continue our bold expansion across the UK. If you’re ready to bring passion, energy, and a love for immersive retail experiences to one of the world’s most dynamic beauty markets, this is your moment to shape what comes next.

The Opportunity

As a Cash Supervisor at SEPHORA UK, you’ll play a pivotal role in the store, ensuring flawless operations and an exceptional in‑store experience from day one. You’ll bring SEPHORA’s bold, inclusive spirit to life by leading cash operations with precision, developing a confident and capable team, and upholding the highest standards across accuracy, compliance and customer service.

With a passion for operational excellence and a talent for coaching others, you’ll empower our Beauty Advisors to deliver seamless transactions, maintain strong operational standards and contribute to a memorable client journey. If you thrive in a fast‑paced retail environment, love building high‑performing teams and take pride in delivering operational perfection, this is your moment to help shape our newest SEPHORA store.

What you’ll be doing…

• Leading, coaching and inspiring Beauty Advisors to deliver exceptional service, uphold SEPHORA operational standards and work collaboratively as one team.
• Providing ongoing training to elevate cash handling capability, operational accuracy, service confidence and product knowledge.
• Conducting performance check‑ins, setting clear goals and creating personalised development plans to support continuous growth.
• Managing Employee Relations matters professionally, including attendance, performance concerns and follow‑up actions.
• Overseeing all cash operations including tills, reconciliations, safe management, deposits and daily audits ensuring accuracy, efficiency and compliance.
• Analysing cash‑related KPIs, identifying opportunities for improvement and driving action plans that elevate operational performance.
• Implementing loss‑prevention processes and ensuring adherence to SEPHORA policies to maintain a secure and compliant environment.
• Identifying operational inefficiencies and introducing process improvements to increase productivity and reduce risk.
• Troubleshooting IT and payment‑related issues and ensuring seamless day‑to‑day operations.
• Upholding store standards across cleanliness, organisation and visual presentation to support an elevated customer experience.
• Monitoring stock levels (especially Minis & More) and ensuring prompt replenishment.
• Assist with new store opening activities such as unboxing, organising and preparing stock (where applicable).

What you’ll bring…

• Proven leadership experience in retail, with strong expertise in cash handling, operational accuracy and financial processes.
• Outstanding customer service skills and the ability to build rapport with both customers and team members.
• Strong coaching and team‑development capability, with confidence supporting both individual and collective performance.
• A genuine passion for SEPHORA, team culture and creating a motivating, inclusive work environment.
• Strong analytical skills and the ability to drive performance improvements across cash and store operations.
• Excellent communication and interpersonal skills, with the confidence to engage and influence diverse teams.
• Strong organisation and time‑management skills, with the ability to manage multiple priorities.
• Experience managing ER processes where needed.
• Confidence using technology to support operational tasks, cash handling, sales tracking and store processes.
• Flexibility to work evenings, weekends and holidays as required.

Beautiful Benefits at SEPHORA UK

When you join SEPHORA, you’re joining a team that we truly value - and our benefits reflect that. Here’s what you can look forward to:

• SEPHORA University - receive industry‑leading product, customer care and development training to help you grow your skills and your career.
• Allowances tailored to your role and location - including shoes, lunch and more.
• Competitive pay that grows with you - including annual salary reviews based on your performance and our company results.
• Performance‑based commission tied to collective store success.
• A generous employee discount across the world’s best beauty brands.
• A paid day off on your birthday - because you deserve to celebrate!
• Access to a perks and wellbeing platform offering discounts, wellness support, and more.
• Generous holiday allowance, plus the option to buy extra days.
• And more!

Start a beautiful career with us. Together, we belong to something beautiful.

SEPHORA is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.