Caseworker - Various (TST North)

THE SINGLE HOMELESS PROJECT; Greater London; Hybrid; GBP 30,000 - 32,000; Full time

Benefits offered by this job

Salary increase after probation

37.5 hour week with flexible core hrs

25 days annual leave (30 max + BHs)

Pension 5% company contribution

Health plan and discounts

Training programme

Job summary

The Single Homeless Project (SHP) is hiring a Caseworker in its Tenancy Sustainment Team in London. You’ll provide one-to-one, person-centred support to help clients maintain tenancies, improve wellbeing, and build financial resilience while navigating housing pathways.

You’ll play a key role in someone’s journey toward stability and independence. This permanent role is 37.5 hours per week, with hybrid working and opportunities to work from home at times.

Qualifications

• Experience in frontline housing or support settings.
• Ability to build trusting relationships with clients and partners.
• Strong listening and problem-solving skills.

Responsibilities

• Provide one-to-one, person-centred tenancy sustainment support.
• Help clients maintain tenancies and improve wellbeing.
• Support financial resilience and navigate housing pathways.
• Collaborate with SHP and community services to achieve goals.

Skills

Empathy

Case management

Communication

Collaboration

Job description

Team

TST North

Location

All Across London

No. of Vacancies

1

Contract Type

Permanent

Hours per week

37.5

Salary

Starting at £29,822.41 and rising incrementally to £32,034.46 per annum

Closing Date

04/10/2026

Ref No

SHP2134

About the role:

At Single Homeless Project (SHP), we believe that everyone deserves a place to call home – and the support to make it truly theirs. As a Caseworker in our Tenancy Sustainment Team, you’ll do so much more than help people keep a roof over their heads. You’ll be part of someone’s journey toward stability, growth, and renewed confidence. Whether welcoming someone at the start of their support journey, walking alongside them as they navigate life’s challenges, or supporting them to move on to greater independence, your work will have a lasting impact.

This is a role that develops you as much as it empowers others. Every day brings new opportunities to build trusting relationships, use your creativity to solve real-world problems, and collaborate with a committed team that is shaping the future of housing support across London. You’ll deliver one-to-one, person-led support that enables people to maintain their tenancies, improve their wellbeing, build financial resilience, and engage fully in their communities. Alongside your clients, you’ll draw on a wide network of Single Homeless Project (SHP) and community services to help turn personal goals into meaningful outcomes.

Join us, and you’ll be part of an ambitious, values-led organisation where you’ll grow your skills, stretch your potential, and see the tangible difference your work makes - every single day. Whether you’re just starting out or ready for your next challenge, this is more than a job - it’s a career with purpose.

Caseworker posts are for Mondays - Fridays, 9am to 5pm. Posts involve hybrid work with opportunities to work from home at times. The role includes hybrid working and is based at our office in Kings Cross. There are opportunities to work from home at times.

About you:

• You’re a confident collaborator who builds strong working relationships with colleagues and partner agencies to get the best outcomes for clients.
• You’re organised, proactive and able to balance competing priorities, staying calm and focused when things get busy.
• You know how to help people build greater independence, from strengthening day-to-day living skills to improving financial stability and tackling income, bills, debts or arrears.
• You take a genuinely person-centred approach, listening to what matters to each client, recognising their strengths and aspirations, and shaping support around their individual needs.
• You understand the challenges people experiencing homelessness can face, including navigating housing pathways, and you’re committed to delivering inclusive, respectful support that promotes choice and opportunity.

About us:

We’re London’s leading homelessness charity – and we get things done.

Important info:

Closing Date: Sunday 4th October at midnight

Interview date: Thursday 15th October online via Microsoft Teams

Please note there will be a second stage interview in Kings Cross for progressed candidates.

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.

Please note applications are reviewed for AI use in application questions. Applications with insufficient right to work or requiring sponsorship will not be accepted for this role.

Our attractive benefits package includes:

• A salary increase after successfully completing six month’s probationary period
• A 37.5 hour working week including flexible working hours (core hours are 10am – 4pm) in non-accommodation services
• 25 days annual leave, increasing annually to the maximum 30 days (plus paid Bank Holidays),
• A contributory pension scheme: Single Homeless Project will contribute the equivalent of 5% of your annual salary
• Staff Health Cash Plan and discounts scheme
• Comprehensive and integrated training programme designed specifically to develop the skills and knowledge involved in our work

Single Homeless Project is actively committed to equal opportunities and the promotion of diversity and inclusion, in all of our services and workplaces. We are also Disability Confident Committed and are IIP Silver accredited.