Caseworker for Crime Victims — Hampshire Travel

Victim Support; Tipner; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Flexible Working Options

Generous Annual Leave

Birthday Leave

Pension Plan

Enhanced Sick Pay

Exclusive Discounts

Financial Wellbeing

Employee assistance programme

Inclusive Networks

Sustainable Travel

Career Development

Job summary

Victim Support is seeking a dedicated Caseworker to join our Portsmouth team. This office-based role involves handling cases for individuals affected by crime, delivering tailored safety and support plans, and facilitating access to services across Hampshire.

You will conduct risk and needs assessments, maintain confidential records, and work with partners to provide ongoing support. Regular travel across Hampshire is expected, supported by a driving license.

Qualifications

• Excellent written and verbal communication skills.
• Ability to navigate bespoke case management systems.
• Strong organisational and time-management abilities.
• Ability to work both in a team and independently.
• Ability to develop and maintain partnerships with internal & external organisations.
• Maintain professional boundaries and confidentiality.
• Demonstrates personal resilience when dealing with sensitive cases.

Responsibilities

• Manage a caseload of self-referred and referred service users, providing information and advocacy.
• Conduct risk and needs assessments to tailor support.
• Identify barriers to accessing services and coordinate with partners for ongoing support.
• Keep accurate and confidential case records on the case management system.
• Make calls to offer support to victims of domestic abuse and provide immediate help.
• Develop and monitor safety and support plans for clients receiving ongoing support.
• Liaise with local providers to share information on Victim Support services.
• Collaborate with staff and volunteers to deliver seamless client service.

Skills

Communication (written & verbal)

IT skills

Organisational skills

Time management

Teamwork & collaboration

Partnership building

Professional boundaries & Confidential

Resilience under emotional work

Tools

Case management system

Microsoft Office

Job description

Victim Support is seeking a dedicated Caseworker to join our Portsmouth team. This office-based role involves handling cases for individuals affected by crime, delivering tailored safety and support plans, and facilitating access to services across Hampshire.

You will conduct risk and needs assessments, maintain confidential records, and work with partners to provide ongoing support. Regular travel across Hampshire is expected, supported by a driving license.