Caseworker

Victim Support; Tipner; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Flexible Working Options

Generous Annual Leave

Birthday Leave

Pension Plan

Enhanced Sick Pay

Exclusive Discounts

Financial Wellbeing

Employee assistance programme

Inclusive Networks

Sustainable Travel

Career Development

Job summary

Victim Support is seeking a dedicated Caseworker to join our Portsmouth team. This office-based role involves handling cases for individuals affected by crime, delivering tailored safety and support plans, and facilitating access to services across Hampshire.

You will conduct risk and needs assessments, maintain confidential records, and work with partners to provide ongoing support. Regular travel across Hampshire is expected, supported by a driving license.

Qualifications

• Excellent written and verbal communication skills.
• Ability to navigate bespoke case management systems.
• Strong organisational and time-management abilities.
• Ability to work both in a team and independently.
• Ability to develop and maintain partnerships with internal & external organisations.
• Maintain professional boundaries and confidentiality.
• Demonstrates personal resilience when dealing with sensitive cases.

Responsibilities

• Manage a caseload of self-referred and referred service users, providing information and advocacy.
• Conduct risk and needs assessments to tailor support.
• Identify barriers to accessing services and coordinate with partners for ongoing support.
• Keep accurate and confidential case records on the case management system.
• Make calls to offer support to victims of domestic abuse and provide immediate help.
• Develop and monitor safety and support plans for clients receiving ongoing support.
• Liaise with local providers to share information on Victim Support services.
• Collaborate with staff and volunteers to deliver seamless client service.

Skills

Communication (written & verbal)

IT skills

Organisational skills

Time management

Teamwork & collaboration

Partnership building

Professional boundaries & Confidential

Resilience under emotional work

Tools

Case management system

Microsoft Office

Job description

We are seeking a dedicated and compassionate Caseworker to join our team based at our office in Portsmouth. This role is fully office based and regular travel throughout Hampshire will be required., As a Caseworker, you will provide structured, tailored support plans based on holistic assessments for individuals affected by crime. You will make initial contact with victims via the telephone, then tailor the support to them explaining our services, and assessing the impact of crime. Your responsibilities will include developing, delivering, and monitoring safety and support plans, providing resources, interventions, and information to service users. As a Caseworker you will:

Responsibilities

• Manage a caseload of self-referred & referred service users, providing information & advocacy to help them navigate the criminal justice process.
• Conduct risk & needs assessments, ensuring each victim receives tailored support & information.
• Identify barriers to accessing services & work with partners to provide ongoing support.
• Keep accurate & confidential case records on a bespoke case management system
• Make calls to offer support to victims of domestic abuse, delivering immediate support.
• Develop, deliver and monitor safety and support plans for those affected by crime who accept ongoing support.
• Liaise and actively engage with other local providers to share information on the VS service offer
• Work as part of a team with staff and the volunteer team to provide a seamless service to clients,

You will need:

• Strong written & verbal communication skills.
• Strong IT skills, including the ability to navigate and utilise bespoke case management systems effectively and an ability to use Microsoft Office applications to a high standard
• Good organisational & time management skills, able to manage competing needs and priorities.
• To work effectively both as part of a team & independently
• To develop & maintain partnerships with internal & external organisations.
• The ability to maintain professional boundaries & confidentiality.
• Personal resilience to manage exposure to highly emotional or sensitive demands of the role

This role involves regular travel through Hampshire and due to the location, a driving license and access to a vehicle is considered an essential requirement.

If you are unable to drive because of a disability, please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements.

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

• Flexible Working Options: shift patterns can be discussed at interview
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.