Caseworker

Victim Support; Chandler's Ford; On-site; GBP 22,000 - 32,000; Full time

Benefits offered by this job

Flexible working

Annual leave 28 days + bank holidays

Birthday leave

Pension plan

Enhanced sick pay

Exclusive discounts

Wellbeing support

Career progression

Cycle to work

Training opportunities

Job summary

Victim Support in Portsmouth is seeking a dedicated Caseworker to provide tailored support plans for individuals affected by crime. You will initiate contact with victims, explain services, and assess impact, delivering resources and information throughout the case.

You will manage a caseload, perform risk and needs assessments, and liaise with local providers to ensure seamless, ongoing support. Driving licence and willingness to travel across Hampshire are essential.

Qualifications

• Proven ability to communicate clearly in writing and verbally.
• Proficient IT skills and ability to use case management systems.
• Strong organisational and time management skills.
• Ability to work in a team and independently.
• Develop and maintain partnerships with external organisations.

Responsibilities

• Manage a caseload of self-referred and referred service users, providing information and advocacy.
• Conduct risk and needs assessments to tailor support.
• Develop and monitor safety and support plans for crime victims.
• Make calls to offer support to victims of domestic abuse.
• Maintain accurate, confidential case records on the bespoke system.
• Collaborate with local providers to coordinate services.

Skills

Communication

IT skills

Organisation

Teamwork

Partnership building

Confidentiality

Driving licence

Emotional resilience

Caseload management

Risk & needs assessments

Tools

Case management system

Microsoft Office

Job description

We are seeking a dedicated and compassionate Caseworker to join our team based at our office in Portsmouth. This role is fully office based and regular travel throughout Hampshire will be required., As a Caseworker, you will provide structured, tailored support plans based on holistic assessments for individuals affected by crime. You will make initial contact with victims via the telephone, then tailor the support to them explaining our services, and assessing the impact of crime. Your responsibilities will include developing, delivering, and monitoring safety and support plans, providing resources, interventions, and information to service users. As a Caseworker you will:

• Manage a caseload of self-referred & referred service users, providing information & advocacy to help them navigate the criminal justice process.
• Conduct risk & needs assessments, ensuring each victim receives tailored support & information.
• Identify barriers to accessing services & work with partners to provide ongoing support.
• Keep accurate & confidential case records on a bespoke case management system
• Make calls to offer support to victims of domestic abuse, delivering immediate support.
• Develop, deliver and monitor safety and support plans for those affected by crime who accept ongoing support.
• Liaise and actively engage with other local providers to share information on the VS service offer
• Work as part of a team with staff and the volunteer team to provide a seamless service to clients
  You will have an understanding of the impact of crime on victims & experience in delivering services within a statutory, voluntary, or multi-agency setting. Experience in managing a caseload and of completing risk & needs assessments would be beneficial.

You will need:

• Strong written & verbal communication skills.
• Strong IT skills, including the ability to navigate and utilise bespoke case management systems effectively and an ability to use Microsoft Office applications to a high standard
• Good organisational & time management skills, able to manage competing needs and priorities.
• To work effectively both as part of a team & independently
• To develop & maintain partnerships with internal & external organisations.
• The ability to maintain professional boundaries & confidentiality.
• Personal resilience to manage exposure to highly emotional or sensitive demands of the role

This role involves regular travel through Hampshire and due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability, please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements.

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

At Victim Support, we are committed to attracting and retaining the best talent.

Our competitive rewards and benefits package includes:

• Flexible Working Options: shift patterns can be discussed at interview
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.