Caseworker

Kent Housing Group; Ashford; On-site; GBP 26,000 - 34,000; Full time

Job summary

Town and Country Housing is seeking an organised, customer-focused professional to support Disabled Facilities Grants, home adaptations and related services. You will guide customers from enquiry to completion, visit sites, and coordinate applications with contractors and external agencies to help vulnerable people live independently.

This role concentrates on delivering practical guidance, maintaining accurate records, and collaborating with teams to ensure timely, safe home improvements for

Job description

Our Vacancy

We are looking for an organised and customer-focused professional to support the delivery of Disabled Facilities Grants, home adaptations, loans, and related services. The role is key to helping vulnerable people maintain their independence by providing practical guidance, coordinating adaptations, and managing cases from referral through to completion.

Employer: Town and Country Housing
Close date: Friday 28/08/2026

What You’ll Do

You will manage customers through the Disabled Facilities Grant and home adaptation process, providing support, advice, and guidance from initial enquiry to completion. The role involves carrying out customer visits, coordinating applications and paperwork, maintaining accurate records, and working closely with colleagues, contractors, and external agencies to help customers live independently.