Caseworker

Kent Housing Group; Ashford; Presencial; GBP 25.000 - 35.000; Jornada completa

Descripción de la vacante

Town and Country Housing is seeking a dedicated Caseworker to support customers through the Disabled Facilities Grant and home adaptations process, guiding them from enquiry to completion. You will become the key point of contact for customers, contractors, local authorities and partner agencies, ensuring each case is managed efficiently, professionally and with compassion.

You will visit customers at home to assess needs, coordinate grants and loans, and advise on funding options and welfare

Formación

• Experience coordinating home adaptations and grant processes.
• Ability to visit customers in their homes and assess needs.
• Strong documentation and data recording skills.
• Ability to liaise with contractors and local authorities.

Responsabilidades

• Managing a caseload of customers requiring home adaptations and support services.
• Visiting customers in their homes to assess needs and provide guidance throughout the grant process.
• Coordinating Disabled Facilities Grants, loans and private adaptation works from start to finish.
• Acting as the main point of contact between customers, contractors, colleagues and external partners.
• Completing and processing grant and loan applications and associated documentation.
• Maintaining accurate customer records, reports and performance data.
• Advising customers on funding options and welfare benefits available to support their needs.
• Liaising with partner organisations regarding safeguarding, wellbeing and support requirements.
• Supporting the delivery of a high-quality, customer-focused service that promotes independent living.

Conocimientos

Caseload management

Home visits

Grant process

Stakeholder liaison

Educación

Relevant housing/social care qualification

Descripción del empleo

Our Vacancy

Are you passionate about helping people live independently and making a real difference in your community? We are looking for a dedicated and organised Caseworker to support customers through the Disabled Facilities Grant and home adaptations process.

Employer: Town and Country Housing
Close date: Thursday 22/10/2026

This is a rewarding role where you will become the key point of contact for customers, guiding them from initial enquiry through to completed adaptations. Working closely with customers, contractors, local authorities and partner agencies, you will ensure each case is managed efficiently, professionally and with compassion.

If you enjoy building relationships, coordinating multiple priorities and supporting people to improve their quality of life, we’d love to hear from you.

What You Will Be Doing

• Managing a caseload of customers requiring home adaptations and support services.
• Visiting customers in their homes to assess needs and provide guidance throughout the grant process.
• Coordinating Disabled Facilities Grants, loans and private adaptation works from start to finish.
• Acting as the main point of contact between customers, contractors, colleagues and external partners.
• Completing and processing grant and loan applications and associated documentation.
• Maintaining accurate customer records, reports and performance data.
• Advising customers on funding options and welfare benefits available to support their needs.
• Liaising with partner organisations regarding safeguarding, wellbeing and support requirements.
• Supporting the delivery of a high-quality, customer-focused service that promotes independent living.