Casework Manager - Casework and Resolutions FTC

Pharmacy Regulation; Greater London; Hybrid; GBP 50,000 - 65,000; Full time

Benefits offered by this job

30 days holiday

Flexible working arrangements

Career breaks and sabbaticals

Life assurance, season ticket loan,  &

Job summary

The GPhC is seeking a Casework Manager on an 18-month FTC to lead a team of investigators and ensure that cases are thoroughly investigated, risk-assessed, and progressed in line with our policies, procedures and values.

You will be at the front-line of the regulatory work, responsible for managing a busy caseload, quality assurance, case supervision and the personal and professional development of your team, in a dynamic environment.

Qualifications

• Have prior experience in holding management or supervisory positions in a regulatory or investigative context.
• Experience driving performance to meet quality standards and resolving conflicts.
• Knowledge of investigative methods, rules of evidence and healthcare regulatory frameworks.

Responsibilities

• Lead a team of investigators and oversee a busy caseload.
• Provide quality assurance, case supervision and guidance.
• Support development and performance of team members.

Skills

Management experience

Casework management

Regulatory environment knowledge

Decision making under pressure

Job description

Casework Manager - Casework and Resolutions FTC

We are looking for a Casework Manager on 18-month FTC to lead a team of investigators and ensure that cases are thoroughly investigated, risk-assessed, and progressed in line with our policies, procedures, and values.

You will be at the front-line of the regulatory work we undertake. You will be responsible for managing a team of investigators, overseeing a busy and varied caseload that at times involves complex, high profile and sensitive issues. Your work will involve providing quality assurance, case supervision and guidance, as well as managing the personal and professional development of your team.

The successful applicant will:

• Have prior experience in holding management or supervisory positions, ideally within a legal, regulatory or investigative role or function to include managing performance, quality assurance, setting and managing objectives and effective delegation.
• Have a track record of driving performance to achieve results in line with quality standards and take a person-centred approach to resolving conflicts and disputes to deliver a high-quality, customer-focused service.
• Have experience of effective case management in a legal, regulatory or similar environment, delivering against agreed objectives. Able to demonstrate a broad knowledge of investigative methods, rules of evidence and the legislative and policy framework in the healthcare regulatory environment.
• Be open, communicative and honest, willing to share information and confident to ask questions and manage expectations.
• Be confident making decisions in complex, high-risk or sensitive situations, and be able to demonstrate accuracy and attention to detail, whilst working efficiently to meet challenging deadlines.
• Have the chance to make a real impact by protecting patients and supporting public confidence in pharmacy by undertaking varied and meaningful work in a dynamic regulatory environment.
• Have an unwavering commitment to equality, diversity and inclusion.

Benefits when joining our team

In return for their commitment and enthusiasm, employees can expect a rewarding and challenging work environment, good work-life balance and workload plus an excellent benefits package that includes:

• 30 days holiday (plus bank holidays) with the option to buy an additional 5 days.
• Flexible working arrangements.
• Career breaks and sabbaticals.
• Life assurance, season ticket loan, bike loan and many more.

About the GPhC

We are a respected regulatory body that regulates pharmacists, pharmacy technicians and pharmacies in Great Britain. We work to assure and improve standards of care for people using pharmacy services.

Our organisation has a long-term vision and a desire for highly skilled and specialist staff. We are committed to providing workforce learning and development opportunities.

We have adopted a hybrid working approach which combines office and home working. Staff are currently required to attend the office for a minimum of 12 days per quarter, with these arrangements due to be reviewed in January 2027.

We are proud of our diverse and inclusive culture and are committed to holding ourselves to the same standards we expect of others.

Follow this link to see our privacy policy and understand how we collect, use and share your personal data during our recruitment process.

We welcome applications from all sections of the community

We are committed to promoting equality, valuing diversity and being inclusive in all our work as a health professions regulator.

Whilst we are proud to be members of the Disability Confident Scheme, you don’t have to have a disability for us to discuss reasonable adjustments. Please let us know if you need any support during the application or interview process and we will happily discuss this with you.

If you have any queries please do write to us at [e-mail] or if you would like to speak to a member of the Talent Acquisition team please do call us on 0203 713 7880.

Important notice for applicants

As part of our pre-employment screening process, this role is subject to a basic Disclosure and Barring Service (DBS) check. In addition, the GPhC will conduct Fitness to Practise (FtP) checks for any applicant who is currently, or has previously been, a registrant of the GPhC. Applicants will be asked to declare this during the application process and may be subject to further internal verification. Any findings may be considered as part of the recruitment decision.