Casework Managers

Consortium; Greater London; Hybrid; GBP 44,000 - 49,000; Full time

Benefits offered by this job

Pension scheme

Flexible working arrangements

Career breaks and sabbaticals

Life assurance

Season ticket loan

Bike loan

Job summary

Consortium in London seeks two Casework Managers to lead a team of investigators and oversee a busy caseload in a regulatory setting. You will provide supervision, quality assurance and develop your staff while ensuring cases progress in line with policies and values.

The role requires DBS checks and a commitment to public confidence in pharmacy. Hybrid working from Canary Wharf with 35 hours per week, employment type: permanent and 18-month FTC.

Qualifications

• Experience in management or supervisory roles, ideally within regulatory or investigative work.
• Experience with case management in a regulatory or healthcare regulatory environment.
• Ability to manage performance, QA, objectives and delegation.

Responsibilities

• Lead a team of investigators and oversee a busy caseload.
• Provide quality assurance, case supervision and staff development.
• Ensure cases progress in line with policies, procedures and values.
• Support DBS and FtP related pre-employment checks as required.

Skills

Team management

Regulatory/Investigative experience

Case management

Conflict resolution

Attention to detail

Equality & inclusion

Job description

Highlighted points for this job

Salary range: £43,973 - £48,688 per annum

Location: Canary Wharf, London with hybrid working

Responsibility: Managing a team of investigators and overseeing complex cases

Requirement: Experience in management or supervisory roles, preferably within regulatory or investigative functions

Benefits: Comprehensive benefits package including pension scheme, flexible working, career breaks and sabbaticals

We are looking for two Casework Managers (1 permanent and one 18-month FTC) to lead a team of investigators and ensure that cases are thoroughly investigated, risk-assessed, and progressed in line with our policies, procedures, and values.

Interview dates: W/C 7 December

Salary details: £43,973 - £48,688 per annum, depending on skills and experience, plus benefits

Location: Canary Wharf, London (Hybrid working approach)

Hours: 35 hours per week, from 9.00 to 5.00, Monday to Friday

The role

You will be at the front-line of the regulatory work we undertake. You will be responsible for managing a team of investigators, overseeing a busy and varied caseload that at times involves complex, high profile and sensitive issues. Your work will involve providing quality assurance, case supervision and guidance, as well as managing the personal and professional development of your team.

This role is subject to a basic Disclosure and Barring Service (DBS) check as part of our pre-employment due diligence.

The successful applicant will:

• Have prior experience in holding management or supervisory positions, ideally within a legal, regulatory or investigative role or function to include managing performance, quality assurance, setting and managing objectives and effective delegation.
• Have a track record of driving performance to achieve results in line with quality standards and take a person-centred approach to resolving conflicts and disputes to deliver a high-quality, customer-focused service.
• Have experience of effective case management in a legal, regulatory or similar environment, delivering against agreed objectives. Able to demonstrate a broad knowledge of investigative methods, rules of evidence and the legislative and policy framework in the healthcare regulatory environment.
• Be open, communicative and honest, willing to share information and confident to ask questions and manage expectations.
• Be confident making decisions in complex, high-risk or sensitive situations, and be able to demonstrate accuracy and attention to detail, whilst working efficiently to meet challenging deadlines.
• Have the chance to make a real impact by protecting patients and supporting public confidence in pharmacy by undertaking varied and meaningful work in a dynamic regulatory environment.
• Have an unwavering commitment to equality, diversity and inclusion.

Benefits when joining our team

In return for their commitment and enthusiasm, employees can expect a rewarding and challenging work environment, good work-life balance and workload plus an excellent benefits package that includes:

• 30 days holiday (plus bank holidays) with the option to buy an additional 5 days.
• Pension scheme.
• Flexible working arrangements.
• Career breaks and sabbaticals.
• Life assurance, season ticket loan, bike loan and many more.

We are a respected regulatory body that regulates pharmacists, pharmacy technicians and pharmacies in Great Britain. We work to assure and improve standards of care for people using pharmacy services.

Our organisation has a long-term vision and a desire for highly skilled and specialist staff. We are committed to providing workforce learning and development opportunities.

We have adopted a hybrid working approach which combines office and home working. Staff are currently required to attend the office for a minimum of 12 days per quarter, with these arrangements due to be reviewed in January 2027.

We are proud of our diverse and inclusive culture and are committed to holding ourselves to the same standards we expect of others.

We welcome applications from all sections of the community

We are committed to promoting equality, valuing diversity and being inclusive in all our work as a health professions regulator.

Whilst we are proud to be members of the Disability Confident Scheme, you don't have to have a disability for us to discuss reasonable adjustments. Please let us know if you need any support during the application or interview process and we will happily discuss this with you.

Important notice for applicants

As part of our pre-employment screening process, this role is subject to a basic Disclosure and Barring Service (DBS) check. In addition, the GPhC will conduct Fitness to Practise (FtP) checks for any applicant who is currently, or have previously been, a registrant of the GPhC. Applicants will be asked to declare this during the application process and may be subject to further internal verification. Any findings may be considered as part of the recruitment decision.

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