Casework Coordinator

British Red Cross; Belfast City District; On-site; GBP 25,000 - 27,000; Full time

Benefits offered by this job

Flexible working

36 days holiday

Pension scheme

Discounts

Wellbeing support

Learning & development

Will writing service

Death in service

Cycle2Work

Job summary

British Red Cross in Belfast, Northern Ireland, is looking for a Casework Coordinator to support refugees, asylum seekers and vulnerable migrants across the UK. This hybrid role includes advocacy on welfare, housing and asylum support, and coordinating destitution and practical assistance to service users.

You will lead and support volunteers, build partnerships with external agencies, and help shape services to improve outcomes.

Qualifications

• Experience delivering casework to vulnerable clients, ideally within refugee or asylum contexts.
• Strong communication skills, including working with interpreters and diverse communities.
• The ability to manage volunteers and work collaboratively in a high-pressure environment.
• Knowledge of asylum seekers’ rights and entitlements, and how to advocate effectively.

Responsibilities

• Providing advocacy on welfare, housing, health and asylum support.
• Coordinating destitution and practical support services.
• Supporting and managing volunteers to contribute to the delivery of high-quality casework services.
• Building relationships with external partners to ensure holistic support for service users.

Skills

Advocacy

Volunteer management

Strong communication

Interpreters & diverse communities

Rights advocacy

Job description

Casework Coordinator

Location: Belfast, Northern Ireland (Hybrid)

Salary: £25,269 to £27,498 per annum, pro rata

Hours: 35 per week

Contract: Fixed term contract (until 31st March 2028, with the possibility of extension subject to funding)

Do you want to make a real difference in the lives of refugees and asylum seekers across the UK?

Are you passionate about supporting people in crisis? Do you thrive in a fast-paced, caring environment? As a Casework Coordinator, you’ll deliver vital support to refugees, asylum seekers and vulnerable migrants across the UK. You’ll help people navigate complex systems, access their rights, and rebuild their lives. You’ll play a key role in shaping and improving services that truly matter. Could this be your next meaningful step?

What will a day in the life of a Casework Coordinator involve?

• Providing advocacy on welfare, housing, health and asylum support.
• Coordinating destitution and practical support services.
• Supporting and managing volunteers to contribute to the delivery of high-quality casework services, as this area of work develops.
• Building relationships with external partners to ensure holistic support for service users.

To be a successful Casework Coordinator, what will you need?

• Experience delivering casework to vulnerable clients, ideally within refugee or asylum contexts.
• Strong communication skills, including working with interpreters and diverse communities.
• The ability to manage volunteers and work collaboratively in a high-pressure environment.
• Knowledge of asylum seekers’ rights and entitlements, and how to advocate effectively.

Interested?

The closing date for applications is 23.59 on Sunday 30th August 2026. Interviews commencing in the week of Monday 7th September 2026.

In return for your commitment and expertise, you’ll get:

• Flexible working: Remote and hybrid working, flexitime, compressed hours, and job sharing.
• Holidays: 36 days annual leave (including bank holidays) pro rata plus the option to buy extra leave.
• Pension Scheme: Up to 6% contributory pension.
• Recognition Platform: Managers can reward great work with retail vouchers.
• Discounts: Discounts through our Reward Gateway, Blue Light Card, Tickets for Good, and more.
• Wellbeing Support: Peer Supporters, CiC (EAP) & Headspace App.
• Learning & Development: A range of career and learning opportunities.
• Will Writing Service: Access to a free will writing service.
• Death in Service: A tax-free lump sum paid to your beneficiary in the event of your death.
• Cycle2Work: Lease a bicycle through the scheme.

We are proud to be a Disability Confident and Carers Confident employer.

We are dedicated to building an inclusive, equitable and wellbeing-focused culture where everyone feels safe, valued and can thrive. Guided by our Equity, Diversity, Inclusion and Wellbeing Strategy, we foster belonging, psychological and physical wellbeing, and work to remove barriers to fair opportunities. Grounded in compassion and anti-racist practice, we listen to diverse voices, value lived experience and create environments where staff and volunteers can succeed. Join us and be part of an organisation that leads with care, celebrates difference and helps everyone succeed.

Together, we are the world's emergency responders