Portfolio Contract Manager

Civic Recruitment Limited; Greater London; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Flexible hybrid working

Job summary

Civic Recruitment Limited is seeking a candidate for a 3-month contract with Southern Housing to lead contract mobilisation and governance for property and housing management. The post holder will drive new business opportunities, manage relationships with partners and ensure value for money.

Responsibilities include due diligence, KPI reporting, risk reviews and maintaining high governance standards while coordinating cross‑team delivery to achieve excellent customer outcomes.

Qualifications

• Proven experience in housing, residential property or property management.
• Experience developing strategic relationships with clients, landlords or external partners.
• Strong contract management, governance, quality assurance and risk management.
• Experience developing and managing performance frameworks, KPIs and management information.
• Establishing systems to maximise contract performance and value.
• Knowledge of regulatory framework for Registered Providers.
• Strong financial and numerical skills with ability to demonstrate value for money.
• Excellent written and verbal communication and report writing.
• Negotiation, influencing and conflict-resolution skills.
• Ability to analyse complex issues and take ownership of outcomes.
• Highly organized with attention to detail and meeting deadlines.
• Ability to work collaboratively across departments and with external partners.
• Self-motivated, flexible under pressure with minimal supervision.
• Strong leadership and relationship-building skills with commitment to customer service.

Responsibilities

• Lead mobilisation and transition of new property and housing management contracts.
• Coordinate due diligence, feasibility assessments, risk reviews and recommendations for new opportunities.
• Develop and maintain strategic relationships with Property Investment Partners, Superior Landlords and Managing Agents.
• Ensure contractual obligations, performance standards, KPIs and reporting requirements are met.
• Establish governance, contract management, quality assurance and financial controls.
• Coordinate service delivery teams to meet contractual requirements and service standards.
• Monitor performance through data, KPIs, audits and management information, addressing underperformance.
• Oversee contract variations, decisions, risks, Heads of Terms and management agreements.
• Identify opportunities to improve services, processes, systems and value from commercial relationships.
• Act as the lead relationship between clients and internal service delivery teams, escalating issues where required.
• Prepare and present reports, recommendations and performance information to senior management, committees and boards.
• Work collaboratively across Property, Compliance, Asset Management, Home Ownership and Neighbourhoods to deliver excellent services.
• Support continuous improvement, effective change management and excellent customer outcomes.
• Lead and motivate colleagues and promote Southern Housing’s HEART values and commitment to Equality, Diversity & Inclusion, Health & Safety and compliance.

Skills

Contract management

Governance

KPIs

Performance management

Stakeholder management

Negotiation

Leadership

Analytical thinking

Documentation & reporting

Team coordination

Change management

Value for money

Education

Professional membership desirable

Job description

London, United Kingdom | Posted on 08/09/2026

At Civic Recruitment and Limited, we know that individuals are more than just fixed expenses; they are the cornerstone of every thriving organisation.  That’s why we are passionate about transforming recruitment in the public and private sectors.

In the modern job market, organisations in both public and private sectors face significant workforce challenges. Public sector entities, such as local councils and central government departments, often struggle with lengthy recruitment processes, limited access to qualified candidates, and stringent budgetary and regulatory constraints. Private sector businesses, on the other hand, encounter high turnover rates, difficulties managing a mix of permanent and temporary staff, and challenges in sourcing specialised talent for niche industries. These sector-specific obstacles, coupled with the universal complexities of payroll management, create a pressing need for efficient workforce solutions.

Civic Recruitment Limited addresses these challenges with innovative recruitment and payroll solutions tailored for diverse organisational needs. Recognising the critical hurdles organisations face, the company leverages its expertise to streamline processes, reduce recruitment times, and alleviate administrative burdens. With an extensive database of over 1 million pre-screened candidates, Civic Recruitment Limited is well‑positioned to cater to the specific needs of both public and private sectors.

Job Description

3 Month Contract With A Local Authority

Job Purpose

To provide strategic leadership and contract management across Southern Housing’s property and housing management portfolio. The postholder will lead new business opportunities, contract mobilisation and strategic relationships with Property Investment Partners, Superior Landlords and Managing Agents, ensuring strong governance, performance, compliance, customer service and value for money.

Key Responsibilities

• Lead the mobilisation and transition of new property and housing management contracts.
• Coordinate due diligence, feasibility assessments, risk reviews and recommendations for new business opportunities.
• Develop and maintain strong strategic relationships with Property Investment Partners, Superior Landlords and Managing Agents.
• Ensure contractual obligations, performance standards, KPIs and reporting requirements are effectively managed.
• Establish and maintain robust governance, contract management, quality assurance and financial controls.
• Coordinate service delivery teams to ensure contractual requirements and service standards are met.
• Monitor performance through data, KPIs, audits and management information, identifying and addressing areas of underperformance.
• Oversee contract variations, decisions, risks, Heads of Terms and management agreements, ensuring accurate records are maintained.
• Identify opportunities to improve services, processes, systems, financial returns and value from commercial relationships.
• Act as the lead relationship between clients and internal service delivery teams, challenging performance and escalating issues where required.
• Prepare and present reports, recommendations and performance information to senior management, committees and boards.
• Work collaboratively across Property, Compliance, Asset Management, Home Ownership and Neighbourhoods to deliver excellent services.
• Support continuous improvement, effective change management and excellent customer outcomes.
• Lead and motivate colleagues and promote Southern Housing’s HEART values and commitment to Equality, Diversity & Inclusion, Health & Safety and compliance.

Requirements

• Relevant professional body membership or equivalent is desirable.
• Proven experience in housing, residential property or property management.
• Experience of successfully managing and developing strategic relationships with clients, landlords, managing agents or external partners.
• Strong experience of contract management, governance, quality assurance and risk management.
• Experience of developing and managing performance frameworks, KPIs and management information.
• Experience of establishing effective systems and processes to maximise contract performance and value.
• Knowledge of the regulatory and legislative framework applicable to Registered Providers.
• Strong financial and numerical skills with the ability to demonstrate value for money.
• Excellent written and verbal communication and report‑writing skills.
• Strong negotiation, influencing and conflict‑resolution skills.
• Ability to analyse complex issues, make sound decisions and take ownership of outcomes.
• Highly organised with strong attention to detail and the ability to meet challenging deadlines.
• Ability to work collaboratively across departments, regions and with external partners.
• Self‑motivated, flexible and able to work effectively under pressure with minimal supervision.
• Strong leadership and relationship‑building skills with a commitment to excellent customer service.

Additional Information

• Location: Fleet House, 59–61 Clerkenwell Road, London EC1M 5LA, with hybrid working where appropriate and agreed with the manager.