Case Management Admin Officer — Hybrid, Temp until 2027

Confidential; Devon and Torbay; Ibrido; GBP 16.000 - 23.000; Tempo pieno

Vantaggi offerti da questo lavoro

Staff parking

Hybrid working

Descrizione del lavoro

Confidential is seeking a role involving case management and administrative support in a hybrid working environment. The position requires processing applications, approvals, and compliance tasks while providing verbal and written customer guidance.

You will liaise with area staff to handle technical queries and route public inquiries to the appropriate teams. The ideal candidate has experience in a busy admin setting, can coordinate multiple work streams, and is proficient with MS Office,

Competenze

• Experience of working in a busy administrative environment.
• Ability to coordinate multiple work streams (projects/areas of work).
• Proactive and flexible working approach to delivering tasks.
• Knowledge of SharePoint is desirable.
• Must pass a DBS check.

Mansioni

• Provide effective case management including processing applications, contract/licence approval - claim management, amendments, remote inspection, case review and closure by following national instructions.
• Provide customer service function, giving verbal and written advice and communication to customers.
• Liaise with area staff on technical issues and queries involving direct liaison with the customer.
• Deal with public enquiries through triage to the Area teams or other appropriate staff where necessary.

Conoscenze

Administrative experience

Multi-task coordination

Proactive approach

Excel proficiency

Strumenti

MS Office

SharePoint

Descrizione del lavoro

Confidential is seeking a role involving case management and administrative support in a hybrid working environment. The position requires processing applications, approvals, and compliance tasks while providing verbal and written customer guidance.

You will liaise with area staff to handle technical queries and route public inquiries to the appropriate teams. The ideal candidate has experience in a busy admin setting, can coordinate multiple work streams, and is proficient with MS Office,