Pre Litigation File Handler

Keoghs LLP; Lancashire; Presencial; GBP 22.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Davies Incentive Plan

25 days holiday per year

Simply Health Care Cash Plan

Death In Service

Pension Contribution 5% / 3%

Employee Resource Groups

Cycle to Work Scheme

Tech Scheme

Season Ticket Loan

Gym Flex

Discounts at local outlets

Descripción de la vacante

Keoghs LLP is seeking a Pre-Litigated File Handler to manage up to 250 pre-litigated files, primarily NIHL and HAVS claims, ensuring KPI targets are met. You will run your own caseload, perform initial openings, and liaise with solicitors, insurers and brokers.

The role is 35 hours per week, Monday to Friday, with 1 hour for lunch, at Parkland Bolton. Strong organisational skills and proficiency in MS Office are essential, along with a good standard of written and spoken communication.

Formación

• Proficient in MS Office and using a Case/Claims Management system.
• Ability to use own initiative, self-organise and self-prioritise.
• GCSE English and Maths at grade C or above.

Responsabilidades

• Maintain a caseload of approximately 250 files.
• Complete Tracker Strategy documents and open new files.
• Conduct company searches and ELTO searches.
• Communicate with claimants, insurers and brokers for evidence.
• Diary dates and monitor protocol expiry.
• Escalate files to Team Leader for review when milestones trigger.
• Review medical, engineering and witness evidence.
• Close files and notify brokers of closure.
• Comply with SRA standards and Keoghs values.

Conocimientos

Good listening

Communication skills

Self-organisation

Educación

GCSE English and Maths

Herramientas

MS Office (Word & Excel)

Case/Claims Management system

Descripción del empleo

The Pre-Litigated File Handler will run and maintain their own caseload of up to 250 pre-litigated files to conclusion or the point of litigation. These will consist of a mixed caseload between NIHL (Noise Induced Hearing Loss) claims as well as HAVS (Hand Arm Vibration Syndrome) claims.

The successful candidate will undertake a variety of tasks on pre-litigated files to ensure all Client KPI's and SLA's are met. This role would be ideal for a candidate who is looking for experience running their own caseload.

Key Responsibilities

• Maintain a caseload of approximately 250 files.
• Completion of Tracker Strategy document.
• Sending out Initial Letters and completing initial file opening procedures upon receipt of new files
• Companies Searches and ELTO Searches.
• Director searches and letters.
• Instructions to investigators.
• Telephone/email chasers to claimant solicitors, insurance companies and brokers for HMRC Schedule, medical evidence, mandates and updates.
• General admin including diarising dates for Protocol expiry
• Escalation of files to Team Leader for review when key milestones triggered
• Updating database on Tracker
• Policy queries to client for insured.
• Requesting documents from Insurer.
• Request and review OH & Personnel records from insured.
• Review medical, engineering evidence and witness evidence.
• File Closure
• Notifying brokers and co-defendants of closure
• General admin- diary dates
• Undertake ad hoc duties to support the team as required
• To ensure compliance with the SRA Standards & Regulations
• Adhere to the Keoghs Value

35 hours per week
Monday - Friday 9am - 5pm with 1 unpaid hour for lunch.
Primary location for this role is Keoghs, Parkland, Bolton.

Skills, Knowledge & Expertise

The successful applicant should have the following skills:
Desirable:

• Awareness and understanding of file handing processes for disease claims.
• Technical knowledge of NIHL &/or HAVS claims.
• Basic understanding of all stages of the pre litigation process for disease claims

Essential:

• Proficient in MS Office (word and excel in particular) and experience of using a Case/Claims Management system.
• Ability to use own initiative, self-organise and self-prioritise
• Good listening and communication skills
• Ability to self-organise and self-prioritise
• Ability to work under pressure and to target
• GCSE grade A-C in English and Math

Job Benefits

• Davies Incentive Plan
• 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
• Simply Health Care Cash Plan
• WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
• Death In Service - after 1 years' service
• Pension Contribution based 5% Employee / 3% Employer
• Employee Resource Groups
• Employee Volunteering Programme
• Cycle to Work Scheme
• Tech Scheme
• Season Ticket Loan
• Gym Flex
• Access to Online Discount Sites
• Discounted Gourmet Society Membership
• Discounted Tickets for Merlin Attractions nationwide
• Discounts at local retail outlets

after successfully completing probation