Case Administrator

Mitie Group; Stamford Bridge; On-site; GBP 32,000 - 42,000; Full time

Job summary

Mitie Care & Custody is recruiting a Senior Case Administrator to lead the new Public Protection Unit within the Offender Management Unit. You will oversee public protection casework, MAPPA administration, intelligence coordination and information sharing, liaising with security, probation and external partners to manage risk and safeguard the public.

You will build and lead a specialist team, provide quality assurance, develop staff and drive compliance.

Qualifications

• Intermediate IT skills in Excel, Word, Outlook and updating central data systems.
• Clear written communication to meet customer expectations; support to colleagues for quality service.
• Previous administration experience and management support activities desirable.
• Licence to Operate and Advance Sentence Calculation trained.

Responsibilities

• Leading the Public Protection Unit.
• Managing public protection and MAPPA processes.
• Supporting intelligence-led risk management.
• Building effective partnerships with police, probation and safeguarding agencies.
• Providing quality assurance and compliance oversight.
• Supporting and developing specialist staff.

Skills

Offender management knowledge

Leadership

Organisational skills

Communication skills

Handling sensitive information

Cross-department collaboration

Education

Essential IT skills (Excel/Word/Outlook)

Job description

HMP Millsike is seeking an exceptional Senior Case Administrator to lead our newly established Public Protection Unit within the Offender Management Unit.

This is an exciting opportunity to play a critical role in managing risk, safeguarding the public and ensuring that some of the most complex prisoners are managed effectively throughout their time in custody.

As the Senior Case Administrator, you will lead a specialist team responsible for:

• public protection casework
• MAPPA (Multi-Agency Public Protection Arrangements) administration
• intelligence coordination, and
• multi-agency information sharing

Working closely with Security, Probation and external partners, you will ensure that risk is identified, managed and communicated effectively.

What you'll be doing

• Leading the Public Protection Unit.
• Managing public protection and MAPPA processes.
• Supporting intelligence-led risk management.
• Building effective partnerships with police, probation and safeguarding agencies.
• Providing quality assurance and compliance oversight.
• Supporting and developing specialist staff.

We're looking for an experienced and resilient individual who:

• has knowledge of offender management, public protection or criminal justice processes
• can lead and motivate others
• has excellent organisational and communication skills
• is confident handling sensitive information
• can work collaboratively across departments and agencies
• has a strong commitment to public safety and rehabilitation.

You will be helping to shape a new Public Protection Unit from the ground up. This role offers the opportunity to make a real difference to public safety, prisoner outcomes and operational excellence.

If you are passionate about protecting the public, managing risk and leading high-performing teams, we would like to hear from you.

Essential Experience:

• Intermediate IT skills, such as proficiency in Microsoft Excel, Word, and Outlook, along with some experience in updating central data systems.
• The ability to communicate clearly in writing to meet customer expectations is essential. Additionally, there is evidence of providing support and assistance to colleagues in delivering quality service.
• Previous administration experience and a background in providing a wide range of management support activities are desirable.
• You must hold a Licence to Operate and be Advance Sentence Calculation trained.

Skills and Attributes:

• Strong verbal and written communication skills
• A positive problem-solving approach, and data analysis capabilities.
• Organizational skills and the ability to work at a fast pace are important, as is a willingness to engage in continuous learning and complete training.
• Adaptability to change and the ability to adjust working practices in response to legislative and procedural updates are also crucial.

As a business, Mitie Care & Custody is committed to diversity and inclusion and we would welcome applications from a wide range of backgrounds including veterans, those looking for a career change, and people who have experience in social care or a learning environment. Full training will be given where applicable, and we would encourage anyone who might be thinking about a role in a secure establishment to get in touch.

Our purpose: our expertise, care, technology, and insight create amazing work environments, helping our customers be exceptional every day.Our promise to our people: a place to work where you can thrive and be your best every day.Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.Our culture - our core values and how we behave:We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of the company. We treat others as we would like to be treated. We are proud to work for Mitie.We go the extra mile: whether its keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers, and keeping our promises is in our DNA.Our diversity makes us stronger: we are immensely proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.Our customers' business is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.