Operations Support Manager

Mitie Cleaning & Hygiene Services; Greater London; On-site; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Company vehicle or car allowance

Pension scheme

Holiday entitlement

Training and career development

MiDeals discounts

Job summary

Mitie Cleaning & Hygiene Services is seeking an Area Support Manager to provide operational support across a regional portfolio. You will work with Operations Managers and frontline teams to ensure service delivery, compliance, and leadership during peak periods.

The role involves traveling regionally, covering 45 hours per week, and supporting recruitment, audits, and performance reporting. A proactive leader with strong IT and communication skills is essential.

Qualifications

• Experience managing teams and delivering service across multiple sites.
• Strong leadership and people management abilities.
• Excellent communication and interpersonal skills.
• Ability to prioritise workloads and manage multiple tasks.
• Experience with employee relations matters and investigations.
• Proficient IT skills including MS Office and reporting.
• A positive, proactive approach to data and KPI reporting.
• Valid UK driving licence and willingness to travel regionally.

Responsibilities

• Support day-to-day management of multiple sites in the region.
• Provide management cover during leave, sickness, or vacancies.
• Conduct site visits, audits, and welfare checks.
• Build strong client and stakeholder relationships.
• Assist recruitment, onboarding, and training of new staff.
• Ensure compliance with policies, instructions, and law.
• Support investigations and absence management processes.
• Monitor KPIs and identify improvements.
• Assist with rota planning and resource allocation.
• Carry out quality assurance audits and contractual compliance.
• Support mobilisation of new contracts and changes.
• Produce reports and maintain operational records.
• Respond to customer complaints with corrective actions.

Skills

Supervisory experience

Leadership

Communication skills

Prioritisation & multitasking

Employee relations

IT skills (MS Office)

Data analysis

Full UK driving licence

Willingness to travel

Tools

Microsoft Office

Job description

About The Role

We are looking for a highly motivated Area Support Manager to provide operational support across a portfolio of sites. You will work closely with Operations Managers and frontline teams to ensure service delivery, maintain compliance, and provide leadership during periods of absence, mobilisation, or increased operational demand.

Location: Regional (Travel Required)
Hours: Full-time, 45 hours per week
Salary: Competitive

Key Responsibilities

• Support the day-to-day management of multiple sites across the region.
• Provide management cover during annual leave, sickness, vacancies, and emergency situations.
• Conduct regular site visits, audits, and welfare checks.
• Build and maintain strong relationships with clients and stakeholders.
• Assist with recruitment, onboarding, induction, and training of new colleagues.
• Ensure all officers comply with company policies, assignment instructions, and legal requirements.
• Support investigations, disciplinary, grievance, and absence management processes.
• Monitor KPIs and identify opportunities for operational improvement.
• Assist with rota planning, resource allocation, and emergency deployment of staff.
• Carry out quality assurance audits and ensure contractual compliance.
• Support mobilisation of new contracts and implementation of operational changes.
• Produce reports and maintain accurate operational records.
• Respond to customer complaints and implement corrective actions.
• Promote a positive safety culture and ensure Health & Safety compliance.

Essential Skills & Experience

• Previous experience in a supervisory or management role.
• Strong leadership and people management skills.
• Excellent communication and interpersonal skills.
• Ability to prioritise workloads and manage multiple tasks simultaneously.
• Experience dealing with employee relations matters.
• Strong IT skills, including Microsoft Office.
• Ability to analyse data and produce management reports.
• Full UK Driving Licence.
• Flexible approach to working hours and travel.

Desirable

• Front Line SIA Licence.
• Experience within the security industry.
• Knowledge of employment legislation.
• First Aid qualification.
• Management qualification (ILM or equivalent).

Personal Qualities

• Professional and approachable.
• Customer-focused.
• Excellent problem-solving skills.
• Highly organised.
• Able to work independently and as part of a team.
• Resilient under pressure.
• Strong attention to detail.
• Commercially aware.
• Adaptable and willing to travel.

What We Offer

• Competitive salary.
• Company vehicle or car allowance.
• Company mobile phone and laptop.
• Pension scheme.
• Holiday entitlement.
• Employee discounts.
• Ongoing training and career development.
• Opportunities for progression within the business.
• Our market-leading offering provides you with benefits that suit your lifestyle.
• We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home.
• We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee.
• Salary Finance also offers competitive loans.
• When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year.
• You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
• We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform.
• And we have a cycle-to-work scheme.
• Life cover of up to four times your salary is available.
• We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
• We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
• Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us.
• We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .

Together our diversity makes us stronger.

Join our Mitie Team.