Senior Case Administrator - Public Protection

Mitie; York and North Yorkshire; On-site; GBP 29,000 - 36,000; Full time

Job summary

Mitie Group invites applications for a Senior Case Administrator to lead the newly formed Public Protection Unit within the Offender Management Unit in the UK. The role focuses on safeguarding the public and ensuring high-risk cases are managed effectively during custody.

You will oversee MAPPA administration, intelligence coordination, and multi-agency information sharing, working with police, probation and safeguarding partners, while developing a high-performing team and ensuring compliance.

Qualifications

• Licence to Operate required; Advance Sentence Calculation trained.

Responsibilities

• Leading the Public Protection Unit.

Skills

Verbal & written comms

Organisational skills

Team leadership

Public safety commitment

Adaptability to change

Education

Licence to Operate

Advance Sentence Calculation trained

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Senior Case Administrator - Public Protection Unit

Salary - £32,459.42

HMP Millsike is seeking an exceptional Senior Case Administrator to lead our newly established Public Protection Unit within the Offender Management Unit.

This is an exciting opportunity to play a critical role in managing risk, safeguarding the public and ensuring that some of the most complex prisoners are managed effectively throughout their time in custody.

As the Senior Case Administrator, you will lead a specialist team responsible for:

· public protection casework

· MAPPA (Multi-Agency Public Protection Arrangements) administration

· intelligence coordination, and

· multi-agency information sharing.

Working closely with Security, Probation and external partners, you will ensure that risk is identified, managed and communicated effectively.

What you'll be doing

· Leading the Public Protection Unit.

· Managing public protection and MAPPA processes.

· Supporting intelligence-led risk management.

· Building effective partnerships with police, probation and safeguarding agencies.

· Providing quality assurance and compliance oversight.

· Supporting and developing specialist staff.

We're looking for an experienced and resilient individual who:

· has knowledge of offender management, public protection or criminal justice processes

· can lead and motivate others

· has excellent organisational and communication skills

· is confident handling sensitive information

· can work collaboratively across departments and agencies

· has a strong commitment to public safety and rehabilitation.

You will be helping to shape a new Public Protection Unit from the ground up. This role offers the opportunity to make a real difference to public safety, prisoner outcomes and operational excellence.

If you are passionate about protecting the public, managing risk and leading high-performing teams, we would like to hear from you.

Essential Experience:

• Intermediate IT skills, such as proficiency in Microsoft Excel, Word, and Outlook, along with some experience in updating central data systems.
• The ability to communicate clearly in writing to meet customer expectations is essential. Additionally, there is evidence of providing support and assistance to colleagues in delivering quality service.
• Previous administration experience and a background in providing a wide range of management support activities are desirable.
• You must hold a Licence to Operate and be Advance Sentence Calculation trained.

Skills and Attributes:

• Strong verbal and written communication skills
• A positive problem-solving approach, and data analysis capabilities.
• Organizational skills and the ability to work at a fast pace are important, as is a willingness to engage in continuous learning and complete training.
• Adaptability to change and the ability to adjust working practices in response to legislative and procedural updates are also crucial.

As a business, Mitie Care & Custody is committed to diversity and inclusion and we would welcome applications from a wide range of backgrounds including veterans, those looking for a career change, and people who have experience in social care or a learning environment. Full training will be given where applicable, and we would encourage anyone who might be thinking about a role in a secure establishment to get in touch.

Our purpose: our expertise, care, technology, and insight create amazing work environments, helping our customers be exceptional every day.

Our promise to our people: a place to work where you can thrive and be your best every day.

Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.

Our culture - our core values and how we behave:

We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.

We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of the company. We treat others as we would like to be treated. We are proud to work for Mitie.

We go the extra mile: whether its keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers, and keeping our promises is in our DNA.

Our diversity makes us stronger: we are immensely proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.

Our customers' business is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.