Carrier Operations Manager, Amazon Transportation Services

TN United Kingdom; London; On-site; GBP 50,000 - 80,000; Full time

Job summary

This innovative firm is seeking a Carrier Operations Manager to enhance transportation performance across the EU. In this dynamic role, you will collaborate with various teams to define processes, analyze performance metrics, and implement improvements. Your expertise in project management and supply chain will be pivotal in driving results and ensuring sustainable operations. Join a forward-thinking organization that values your contributions and offers a platform for professional growth and impact in the transportation sector.

Qualifications

• Bachelor's degree required.
• Advanced knowledge of Excel and SQL is essential.
• Experience in program/project management and supply chain.

Responsibilities

• Engage with performance teams to develop metrics driving business results.
• Investigate performance failures with transportation partners.
• Own reporting to Senior Management up to Director Level.

Skills

Excel (Pivot Tables, VLookUps)

SQL

Program Management

Project Management

Supply Chain Management

Stakeholder Management

Process Improvement

Education

Bachelor's Degree

Job description

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Carrier Operations Manager, Amazon Transportation Services, London

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Client:

Amazon Business EU SARL (UK) - H91

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

dccf83332327

Job Views:

4

Posted:

29.04.2025

Expiry Date:

13.06.2025

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Job Description:

Carrier Operations Management (COM) works across the EU in a cross-functional environment with Carriers, Transportation Execution, Planning and Scheduling organizations to improve Transportation performance and KPIs. They maintains and reports up to date and accurate statistics, management reports and analysis at scale managing performance of +5k carriers. They are an expert in the transportation function, are able to independently define processes considering long term sustainability and repeatability. They handle escalations and takes ownership of projects/tasks beyond core responsibilities.

Key job responsibilities
Engages with performance and analytics teams to develop and understand performance metrics to assist with driving business results.
Investigates root cause of performance failures along with transportation partners to trouble shoot and create processes/actions to sustainably eliminate them.
Determines corrective action for risks and obstacles with assistance from senior program managers.
Utilize analytical simulations and assessments to quickly understand the business impact of the trends and make quick and informed decisions based on available data.
Plays an active role in training our carriers on new tools and processes, as well as training the wider transportation team on relevant topics.
Serves as escalation point in the network for our Carrier Managers.
Owns, tracks, or escalates issues to ensure that they are addressed and documented.
Owns reporting to Senior Management up to Director Level.

BASIC QUALIFICATIONS

- Bachelor's degree
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience in program or project management
- Experience working cross functionally with tech and non-tech teams
- Experience in defining and implementing process improvement initiatives using data and metrics
- Experience in supply chain
- Experience defining program requirements and using data and metrics to determine improvements

PREFERRED QUALIFICATIONS

- Experience in driving end to end delivery, and communicating results to senior leadership
- Experience leading process improvements
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules