Cargo Operational Assistant

ACP Worldwide Ltd.; Greater London; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Annual Bonus

Company pension

Employee Assistance Programme

Up to 25 days annual leave

Uniform provided

Job summary

ACP Worldwide Ltd. is seeking an on-site Cargo Operational Assistant at Heathrow to support daily air cargo operations. You will capture information from paper and electronic documents into airline systems, and communicate with customers, airline representatives and internal teams to keep import/export shipments moving efficiently.

No prior experience is required as full training will be provided. A flexible approach is essential to cover during annual leave and peak periods, with opportunities

Qualifications

• Good command of English, both written and spoken.
• Strong data-entry accuracy in a time-critical environment.
• Willingness to learn airline cargo systems and procedures.

Responsibilities

• Transfer data from paper formats into airline systems.
• Alert Airlines of final load information.
• Liaise with Customers and Airlines regarding space and allocations.
• Verify data by comparing with source documents.
• Sort, scan and organize paperwork after data entry.
• Assist warehouse operations (not manual handling).

Skills

Attention to detail

Data entry

Customer service

English communication

Education

No formal qualifications required (training provided)

Tools

MS Office

Job description

Company Description ACP Worldwide Ltd. is a market-leading provider of cost-effective outsourcing and General Sales Agent (GSA) solutions to airlines worldwide. The company partners with global carriers to optimize cargo sales, operations, and customer service across diverse markets. ACP Worldwide focuses on efficient, compliant, and reliable cargo management that supports airline profitability and service quality. Team members work in a dynamic, international environment with exposure to multiple airlines, routes, and logistics processes. The company values professionalism, operational excellence, and strong client partnerships.

We are currently looking to recruit CargoOperational Assistant within our Express Operations Department, based at HEATHROW AIRPORT.

Hours: Mon – Fri 10:00 – 18:30 Flexible

Location: ACP office area at Courier Facilities Ltd, Building 580/1, Sandringham Road. TW6 3SN.

Job Description

We are looking for an on site Cargo Operational Assistant to support the day-to-day requirements of our airline cargo operation within the express industry. The role will largely involve capturing and accurately entering information from paper and electronic documentation into various airline and cargo handling systems, together with communicating with customers, airline representatives and internal operational teams.

Working within a busy and time-critical air cargo environment, you will help ensure that shipment information is processed accurately and efficiently, supporting the smooth movement of import and export cargo through the operation.

No previous experience is required as full training will be provided.

A flexible approach is essential, as the role will include providing additional support and cover during periods of annual leave.

This role presents an excellent opportunity for a UK Based young dynamic individual looking to begin and develop a career within the air cargo industry.

Responsibilities

• Transfer data from paper formats into airline systems.
• Alerting the Airlines of final load information
• Liaising with both Customers and Airlines in terms of space and allocations
• Verify data by comparing it to source documents and update existing data.
• Sort, Scanning and organize paperwork after entering data to ensure it is no items are missing.
• Working within Airline systems, Training provided.
• Assisting within our warehouse operations (Not Manual Handling)

Requirements

• Knowledge of the Airline Cargo industry not essential
• Experience within the airline industry preferred but not essential
• Working knowledge of office equipment and computer hardware with a good knowledge of (MS Office)
• Good command of English both oral and written and customer service skills.
• Great attention to detail
• Good telephone manners
• Ability to communicate with others.

Skills and Training

• Dangerous Goods Awareness (Provided)
• Health & Safety training (Provided)
• Level EU Security Training (Provided)
• Five years traceable employment & education history.

Renumeration

• Annual Bonus
• Company pension
• Employee Assistance Programme
• Up to 25 days annual leave, Length of service.
• Uniform provided