Carers Support Services Lead - Sheffield (28h)

Care Co; Sheffield; Hybrid; GBP 31,000 - 38,000; Full time

Benefits offered by this job

28 days annual leave

Westfield Health cash plan

Paid mandatory training and ongoing开发

Job summary

Crossroads Care Charity in Sheffield is seeking a Carers Support Service Lead to oversee the Sheffield Carers Service, ensuring high-quality support to unpaid carers. You will line-manage a team, coordinate assessments under the Care Act, and report on outcomes to commissioners.

You’ll drive continuous improvement, manage budgets, and act as the IT/AI systems lead, shaping outreach and partnerships across the city.

Qualifications

• Experience of managing a team, including objective setting, supervision and appraisals.
• Experience of coaching to develop staff and improve service delivery.
• Experience of performance management, and of using data to review services and improve outcomes.
• Experience of monitoring and evaluating services, with an outcome-based approach to quality.
• Experience of using a database to record work in an adult service.

Responsibilities

• Lead the day-to-day running of the service in line with the contract and standards.
• Line manage, coach and supervise the team, including setting objectives and appraisals.
• Ensure carers assessments are high quality and meet statutory requirements under the Care Act.
• Sign off support packages and present to carers panel.
• Monitor and report on performance, quality and KPIs; drive service reviews.
• Lead on IT and AI systems as the team’s super user; create process maps and train staff.
• Develop outreach to reach a diverse range of carers and participate in events.

Skills

Team leadership

Coaching staff

Performance management

Data-driven approaches

Communication skills

Project management

Strategic planning

Education

Degree level or equivalent experience

Tools

Adult services database

Data analysis tools

Job description

Crossroads Care Charity in Sheffield is seeking a Carers Support Service Lead to oversee the Sheffield Carers Service, ensuring high-quality support to unpaid carers. You will line-manage a team, coordinate assessments under the Care Act, and report on outcomes to commissioners.

You’ll drive continuous improvement, manage budgets, and act as the IT/AI systems lead, shaping outreach and partnerships across the city.