Care Support Service Lead

Care Co; Sheffield; Hybrid; GBP 31,000 - 38,000; Full time

Benefits offered by this job

28 days annual leave

Westfield Health cash plan

Paid mandatory training and ongoing开发

Job summary

Crossroads Care Charity in Sheffield is seeking a Carers Support Service Lead to oversee the Sheffield Carers Service, ensuring high-quality support to unpaid carers. You will line-manage a team, coordinate assessments under the Care Act, and report on outcomes to commissioners.

You’ll drive continuous improvement, manage budgets, and act as the IT/AI systems lead, shaping outreach and partnerships across the city.

Qualifications

• Experience of managing a team, including objective setting, supervision and appraisals.
• Experience of coaching to develop staff and improve service delivery.
• Experience of performance management, and of using data to review services and improve outcomes.
• Experience of monitoring and evaluating services, with an outcome-based approach to quality.
• Experience of using a database to record work in an adult service.

Responsibilities

• Lead the day-to-day running of the service in line with the contract and standards.
• Line manage, coach and supervise the team, including setting objectives and appraisals.
• Ensure carers assessments are high quality and meet statutory requirements under the Care Act.
• Sign off support packages and present to carers panel.
• Monitor and report on performance, quality and KPIs; drive service reviews.
• Lead on IT and AI systems as the team’s super user; create process maps and train staff.
• Develop outreach to reach a diverse range of carers and participate in events.

Skills

Team leadership

Coaching staff

Performance management

Data-driven approaches

Communication skills

Project management

Strategic planning

Education

Degree level or equivalent experience

Tools

Adult services database

Data analysis tools

Job description

Join Crossroads Care Charity as a Carers Support Service Lead in Sheffield. Lead a team supporting unpaid carers. Apply by 27 November 2026.

We require a Care Support Service Lead to join our Sheffield team.

Salary: £34,201 per year

Hours: 28 hours per week

Location: Sheffield, with work across the city’s communities

Reporting to: Chief Operating Officer

Contract: Permanent

Lead a service that puts Sheffield’s unpaid carers first

Crossroads Care Charity delivers the Sheffield Carers Service on behalf of Sheffield City Council. Our team gives unpaid carers advice, information and support by phone, face to face and in the community, including statutory carers assessments, grants, training and groups.

We’re looking for a Carers Support Service Lead to provide day-to-day leadership of the service. You’ll be accountable for quality, performance and delivery against our contract, and you’ll lead a team that makes a real difference to carers’ lives.

What you’ll do

Lead the day-to-day running of the service in line with our contract with Sheffield City Council and our organisational standards

Line manage, coach and supervise the team, including setting objectives, regular 1-2-1s and annual appraisals

Ensure carers assessments, including statutory assessments under the Care Act, are consistent, high quality and strengths-based

Sign off support packages and grant applications, and present support packages to the carers panel

Monitor and report on performance, quality and KPIs, and use data to drive service reviews and better outcomes

Carry out audits and spot checks, and lead on quality assurance and evaluation

Meet regularly with commissioners, stakeholders and partners, and represent the charity at strategic and operational meetings

Lead on IT and AI systems as the team’s “super user”, including process maps and training for new staff

Develop new ways to reach a more diverse range of carers, and lead on outreach, events and the biennial Carers Assembly

Contribute to budget planning and make sure resources are used effectively

What we’re looking for

Experience of managing a team, including objective setting, supervision and appraisals

Experience of coaching to develop staff and improve service delivery

Experience of performance management, and of using data to review services and improve outcomes

Experience of monitoring and evaluating services, with an outcome-based approach to quality

Experience of using a database to record work in an adult service

An understanding of the needs of carers, through paid or unpaid work or personal experience

Knowledge of the Care Act and what it means for carers, and a solid understanding of complex assessments and support plans

A good understanding of quality assurance, and of equality and diversity legislation and best practice

Educated to degree level, or equivalent experience

Excellent written and spoken communication, including presentation skills

Resilience and the ability to work under pressure to targets and deadlines

A commitment to inclusive services, involving carers in service design, partnership working and continuing professional development

It would be great if you also have experience in a social care, health or advice setting, of delivering training, or of working in the voluntary sector (paid or unpaid). Knowledge of safeguarding and employment law, or a relevant qualification in social care, health care or management, would also be welcome.

What we offer

28 days’ annual leave plus bank holidays (pro rata)

Westfield Health cash plan (level one) after probation, and a Blue Light Card

Paid mandatory training and ongoing development

The chance to shape a growing service for carers across Sheffield

Our values are Caring, Teamwork, Resourceful, Respect and Collaborative. If they matter to you too, we’d love to hear from you.

This post is subject to an enhanced DBS check.

For an informal chat about the role, contact Fay Warner on 01709 360272.

Crossroads Care Charity is an equal opportunities employer. We welcome applications from everyone, including people with personal experience of caring.