Carers Emergency Card Coordinator (Admin Officer)

St Helens Carers Centre; St Helens; On-site; GBP 21,000 - 27,000; Full time

Job summary

St Helens Carers Centre is seeking a Carer Admin Officer to join a small team and provide essential administrative support. You will help coordinate the Carers Emergency Card scheme, processing applications, maintaining records, updating contingency plans, and responding to enquiries to ensure carers are supported in emergencies.

The role requires caring, passionate, self-motivated candidates who want to make a real difference to the lives of carers in the borough.

Qualifications

• The postholder will provide administrative support as part of a small Carer Admin Officers team.
• Coordinating the Carers Emergency Card scheme, including processing applications and issuing cards.
• Maintaining accurate records and updating contingency plans.

Responsibilities

• Process applications and verify information for Carers, updating emergency contingency plans.
• Verify information to keep records accurate and up to date.
• Assess applications for completeness and follow up on missing information.
• Gather and record emergency contact details with proper consent.
• Issue Carers Emergency Cards and related resources per scheme procedures.
• Maintain confidential GDPR-compliant records on internal systems.
• Update database records for new applications, reviews or renewals.
• Respond to enquiries from Carers, families and partner agencies.
• Notify agencies of updates and ensure information is communicated appropriately.
• Liaise with Carers to review and update emergency contacts.
• Ensure documentation completed accurately within timescales.
• Monitor renewals and updates to keep emergency plans current.
• Collaborate with Assessment-Review Wellbeing Teams for a seamless service.

Job description

St Helens Carers Centre is seeking a Carer Admin Officer to join a small team and provide essential administrative support. You will help coordinate the Carers Emergency Card scheme, processing applications, maintaining records, updating contingency plans, and responding to enquiries to ensure carers are supported in emergencies.

The role requires caring, passionate, self-motivated candidates who want to make a real difference to the lives of carers in the borough.