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St Helens Carers Centre; St Helens; On-site; GBP 21,000 - 27,000; Full time

Job summary

St Helens Carers Centre is seeking a Carer Admin Officer to join a small team and provide essential administrative support. You will help coordinate the Carers Emergency Card scheme, processing applications, maintaining records, updating contingency plans, and responding to enquiries to ensure carers are supported in emergencies.

The role requires caring, passionate, self-motivated candidates who want to make a real difference to the lives of carers in the borough.

Qualifications

• The postholder will provide administrative support as part of a small Carer Admin Officers team.
• Coordinating the Carers Emergency Card scheme, including processing applications and issuing cards.
• Maintaining accurate records and updating contingency plans.

Responsibilities

• Process applications and verify information for Carers, updating emergency contingency plans.
• Verify information to keep records accurate and up to date.
• Assess applications for completeness and follow up on missing information.
• Gather and record emergency contact details with proper consent.
• Issue Carers Emergency Cards and related resources per scheme procedures.
• Maintain confidential GDPR-compliant records on internal systems.
• Update database records for new applications, reviews or renewals.
• Respond to enquiries from Carers, families and partner agencies.
• Notify agencies of updates and ensure information is communicated appropriately.
• Liaise with Carers to review and update emergency contacts.
• Ensure documentation completed accurately within timescales.
• Monitor renewals and updates to keep emergency plans current.
• Collaborate with Assessment-Review Wellbeing Teams for a seamless service.

Job description

This is an exciting time to join St Helens Carers Centre, as we continue to develop and deliver high-quality services that support unpaid carers of all ages across the borough. We are a Centre of Excellence, currently supporting over 16,000 Adult Carers, 394 Young Adult Carers and more than 930 Young Carers.

As a service we provide a wide range of support, including Carers Assessments, wellbeing support, groups, training, respite opportunities, information, advice and advocacy. We deliver accessible, person-centred support through face-to-face and telephone services, ensuring Carers can access help in the way that best suits their needs.

The successful postholder will join a small team of Carer Admin Officers, providing administrative support. A key responsibility will be coordinating the Carers Emergency Card scheme, including processing applications, maintaining accurate records, updating contingency plans, issuing cards, and responding to enquiries. The role is essential in ensuring Carers have effective emergency plans in place, giving reassurance that those they care for will be supported if an emergency occurs.

We are inviting applications from candidates who are caring, passionate, self-motivated, and want to make a difference to the lives of Carers.

Main Tasks

To process applications and verify information provided by Carers, updating and maintaining emergency contingency plans.

Verify information provided by Carers to ensure records are accurate and up to date.

Assess applications for completeness and follow up on any missing information with Carers.

Gather and record emergency contact information and ensure appropriate consent has been obtained.

Issue Carers Emergency Cards and associated resources in line with the scheme procedures.

Maintain accurate, confidential and GDPR complaint records on internal databases and systems.

Update database records following new applications, reviews, amendments or card renewals.

Respond to enquiries from Carers, families and partner agencies.

Notify relevant agencies of updates where required and ensure information is communicated appropriately.

Liaise with Carers to review and update emergency contacts.

Ensure all documentation is completed accurately and within agreed timescales.

Monitor renewals and updates to ensure emergency plans remain current.

Work collaboratively with our Assessment-Review Wellbeing Teams to ensure Carers receive a seamless service.

St Helens and Knowsley Teaching Hospitals NHS Trust