Carer Support Worker

Pennine Care NHS FT; Stockport; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading mental health service provider is seeking a dedicated individual to provide support to families and carers of people utilizing its services. The role focuses on facilitating support groups, assessments of need, and promoting carer rights. Ideal candidates will have relevant qualifications and experience in mental health, along with exceptional communication skills. The position offers flexibility and promotes a diverse workplace, located in Stockport, UK.

Benefits

Generous annual leave entitlement

Flexible working opportunities

Access to Continued Professional Development

Health and Wellbeing activities

Access to staff discounts

Qualifications

• Experience of working with carers of individuals with mental health needs.
• Knowledge of caring issues and their impact on individuals.
• Ability to act calmly in challenging circumstances.

Responsibilities

• Provide emotional and practical support to families and carers.
• Facilitate carer support groups.
• Undertake carers assessment of need.

Skills

Good written and verbal communication skills

Ability to empathise with carers

Ability to create innovative solutions

Basic IT Skills

Ability to work flexibly and prioritise workload

Ability to work as part of a team

Education

Relevant level 3 Health and Social Care qualification or equivalent experience

Good standard of general education

Commitment to undertake Continuing Personal Development

Relevant level 4 Health and Social Care qualification

Job description

• To provide support, advice and signposting to the families, friends and carers of people who use the Trust's services.


• To support staff to enable families, friends and carers to be recognised as key partners in care.


• To promote the Triangle of Care (ToC) standards and principles, and other carer specific initiatives to services and carers.

Main duties of the job

• To act as a point of contact for families, friends and carers of those who use our services by providing emotional and practical support (not for the service user).


• To facilitate meaningful carer support groups which provide education and emotional support.


• To undertake carers assessment of need


• To apply for personal budgets for carers based on their needs


• To regularly review carers needs and personal budget


• To promote and advocate carers rights


• To have an increased knowledge of available carer support networks within Stockport and to act as a carer resource for staff and signpost where appropriate


• To collaborate effectively with a range of agencies including PCFT staff, GPs and other health and social care staff


• To attend Triangle of Care Meetings


• To assist and support the ongoing development and implementation of ToC principles and other relevant carer policies, initiatives & strategies.


• To keep and maintain accurate records.


• To assist and support in audits and benchmarking best practice processes


• To share knowledge and expertise with internal and external peers and colleagues


• To organise and actively participate in relevant meetings


• To support the development, delivery and evaluation of training to carers and staff

About us

We are proud to provide high quality mental health and learning disability services, both inpatient and in the community across five boroughs of Greater Manchester - Bury, Oldham, Rochdale, Stockport and Tameside and Glossop.

Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. We're really proud of #PennineCarePeopleand do everything we can to make sure we're a great place to work.

All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership are encouraged to apply for this post. We would also encourage applications from individuals with a lived experience of mental illness, either individually or as a carer.

If you come and work for us we will offer a range of benefits and opportunities, including:

• Generous annual leave entitlement for Agenda for Change and Medical and Dental staff.


• Flexible working opportunities to support your work/life balance


• Access to Continued Professional Development


• Involvement in improvement and research activities


• Health and Wellbeing activities and access to an excellent staff wellbeing service


• Access to staff discounts across retail, leisure and travel

Job responsibilities

This job description is not exhaustive, but is intended to give an overall picture of the role. Other duties within the general scope of the post may be required from time to time. The duties of the post and job description can be reviewed through the agreed process

Person Specification

Education / Qualifications

• Good standard of general education including good numeracy and literacy skills.


• Relevant level 3 Health and Social Care qualification or equivalent experience


• Evidence of recent further development / training equivalent to Level 4


• Commitment to undertake Continuing Personal Development


• Relevant level 4 Health and Social Care qualification

Experience

• Experience of working with carers of individuals with mental health needs


• Experience of working with individuals in distress


• Experience of undertaking carers assessments


• Experience of appling for carers personal budgets

Knowledge

• Knowledge of the Care Act 2014 and other relevant policies


• Knowledge of caring issues and how these impact on individuals


• Awareness of local services.


• An understanding of the mental health system and services

Skills and Abilities

• Good written and verbal communication skills


• Ability to empathise with carers


• Ability to create innovative solutions to help empower carers


• Ability to work unsupervised in a range of settings.


• Ability to acknowledge diversity and promote anti-discriminatory practice/equal opportunities.


• An ability to act calmly in challenging circumstances and to respond in a professional manner.


• Basic IT Skills


• Ability to work flexibly and to prioritise workload


• Ability to work as part of a team

Work Related Circumstances

• Use of a car or access to a means of mobility to travel across the Trust footprint in line with service needs


• Willing to carry out all duties and responsibilities of the post in accordance with the Trust's Equal Opportunities and Equality and Diversity policies


• Appointments to regulated and controlled activities require an enhanced DBS disclosure.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.