Career Progression Coach - Restart Scheme

Serco; West Bromwich; On-site; GBP 26,000 - 35,000; Full time

Benefits offered by this job

Holidays 25 days

Pension 6%

Training opportunities

Wellbeing program

Job summary

Serco is seeking a Progression Job Coach to support Restart scheme participants in West Bromwich. You will assess needs, create action plans and coach individuals toward sustainable employment, while providing CV guidance, interview prep and job-search support.

You will collaborate with employers, signpost to services, and maintain records in line with contractual standards. A DBS check is required and strong IT skills are essential.

Qualifications

• Experience coaching, influencing and supporting people through positive change.
• Experience in Information, Advice and Guidance (IAG), teaching or the employability sector.
• Experience working in a performance-driven environment.
• A Level 3 IAG, education or equivalent qualification, or the willingness to work towards one.
• Strong knowledge of local labour markets and recruitment practices.
• Confident IT skills across Word, Outlook, Excel and PowerPoint.
• Excellent communication and interpersonal skills, with the ability to collaborate across teams.
• Strong organisational skills, with the ability to prioritise and manage your own workload.
• High standards of accuracy, quality and integrity.

Responsibilities

• Deliver personal performance targets, KPIs and customer service standards.
• Assess Participants’ pre-employment needs and develop personalised action plans.
• Coach a caseload of Participants using strategies that build confidence and readiness for employment.
• Provide practical support such as CV writing, application guidance, interview preparation and job-search support.
• Engage with employers to identify suitable opportunities matching participants’ skills.
• Offer flexible support and signposting to wraparound services and internal resources as needed.
• Maintain accurate, detailed records of all Participant activity.
• Work in line with the Delivery Assurance Framework to meet contractual and compliance standards.
• Collaborate with colleagues to maintain high service levels, even during periods of absence or change.
• Carry out any other duties aligned to the responsibility level of the post.

Skills

Coaching experience

IAG / employability

IT skills (Word/Excel/Outlook/PowerPt)

Strong communication

Organisation skills

Attention to detail

Education

A Level 3 IAG or equivalent

Tools

Word

Outlook

Excel

PowerPoint

Job description

Serco is seeking a Progression Job Coach to support Restart scheme participants in West Bromwich. You will assess needs, create action plans and coach individuals toward sustainable employment, while providing CV guidance, interview prep and job-search support.

You will collaborate with employers, signpost to services, and maintain records in line with contractual standards. A DBS check is required and strong IT skills are essential.