Impactful Restart Scheme Career Coach

Serco; Birmingham; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

25 days' holiday

Pension scheme

Internal courses and apprenticeships

Wellbeing and health support

Retail discounts

Volunteer day

Hybrid working

Job summary

Serco is seeking a Progression Job Coach to support participants on the Restart Scheme. You will manage a caseload, deliver coaching and tailored action plans, and provide practical help like CVs, applications, and interview prep.

You will partner with employers and internal teams to place participants into roles and keep compliant records. The role requires passion for helping people, strong interpersonal skills, and the ability to work in a target-driven environment.

Qualifications

• Experience in coaching, mentoring or supporting individuals into employment or education.
• Genuine passion for helping people succeed and making a positive difference in communities.
• Strong interpersonal and communication skills with the ability to build trust and influence others.
• Experience working in a target-driven or performance-focused environment.
• Excellent organisation and time management skills, with the ability to manage multiple priorities effectively.
• Confidence using IT systems and maintaining accurate, high-quality records.
• Good understanding of the Welsh language.

Responsibilities

• Manage a caseload of participants, guiding them through the full Restart journey from engagement through to sustained employment.
• Deliver one-to-one coaching, needs assessments and tailored action plans to address barriers to work.
• Provide practical employability support including CV writing, job applications, interview preparation and job search techniques.
• Build strong, trust-based relationships with participants, motivating and supporting them to achieve their goals.
• Work with employers and internal teams to identify opportunities and match participants to suitable roles.
• Maintain accurate records and ensure full compliance with contract requirements and customer service standards.

Skills

Coaching

Mentoring

Communication

Organisational skills

IT literacy

Welsh language

Job description

Serco is seeking a Progression Job Coach to support participants on the Restart Scheme. You will manage a caseload, deliver coaching and tailored action plans, and provide practical help like CVs, applications, and interview prep.

You will partner with employers and internal teams to place participants into roles and keep compliant records. The role requires passion for helping people, strong interpersonal skills, and the ability to work in a target-driven environment.