Career Coach & Employment Adviser

Seetec Business Technology Centre; Northwich; On-site; GBP 27,000 - 30,000; Full time

Benefits offered by this job

25 days annual leave + Bank Holidays +

Birthday Day off (with the opportunity

2 Volunteer Days

Pension - 5% Employee 5% Employer

Healthcare Cash Plan, incl. 3 x salary

Annual Pay Review

Refer a Friend Scheme

Free access to BenefitHub - an online

Job summary

Seetec Group is hiring an Employment Adviser to guide participants toward sustainable employment. You will coach, mentor, and manage a caseload, delivering tailored job-search support and safeguarding awareness while meeting performance targets in a busy UK office.

The role emphasizes strong customer service, relationship-building with employers and stakeholders, and flexible travel as needed. Salary ranges and benefits reflect the organisation's commitment to progression.

Qualifications

• Good working knowledge of the local labour market in Northwich and surrounding areas.
• Basic knowledge of self-employment.
• Fully IT literate in Microsoft Office programs.
• Experience in a target-driven environment.
• Experience delivering services to meet contractual and quality standards.

Responsibilities

• Meet, and strive to exceed, personal performance targets (Key Performance Indicators).
• Progressively manage a caseload of referred customers using strategies to help overcome barriers to employment.
• Deliver a positive experience to new customers, ensuring they engage with you and the programme.
• Achieve the Customer Service Standards required on the programme.
• Facilitate assessments to understand a customer's circumstances, ambitions and goals.
• Provide advice and signpost to internal self-employment specialist where appropriate.
• Co-produce personalised Action Plans featuring SMART targets.
• Provide tailored support in job-search and interview preparation.
• Train customers to master digital technologies for guided self-service learning and online vacancies.
• Ensure all evidence requirements are met to verify job starts.
• Understand the local labour market to source opportunities.
• Undertake direct marketing to employers via digital media.
• Market specific customers to employers.
• Identify employer recruitment needs and conduct prescreens and group assessments.
• Develop relationships with key stakeholders to maximise opportunities.
• Maintain records to compliance and quality standards.
• Develop understanding of local signposting services and related topics.
• Participate in continuous improvement activities.
• Act as an employee owner and champion best practice.
• Be prepared to travel and work flexibly.
• Handle personal data per policy.
• Participate in safeguarding of children, young people and vulnerable adults.
• Adhere to policies including safeguarding, equality, diversity and IT.
• Undertake other duties as required.

Job description

Seetec Group is hiring an Employment Adviser to guide participants toward sustainable employment. You will coach, mentor, and manage a caseload, delivering tailored job-search support and safeguarding awareness while meeting performance targets in a busy UK office.

The role emphasizes strong customer service, relationship-building with employers and stakeholders, and flexible travel as needed. Salary ranges and benefits reflect the organisation's commitment to progression.