Career Coach: Help People Build Their Future

Seetec Group Ltd.; Northwich; On-site; GBP 27,000 - 30,000; Full time

Benefits offered by this job

25 days annual leave + Holidays

Birthday day off

Pension - 5% Employee 5% Employer

Healthcare Cash Plan

Annual Pay Review

Refer a Friend Scheme

BenefitHub discounts

Job summary

Seetec Group in Northwich is seeking an Employment Adviser to guide participants toward sustainable employment. You will coach, mentor and manage a caseload, building strong relationships and delivering tailored support across the job-search journey.

The role requires excellent customer service, initiative, and resilience. It offers a competitive salary and benefits, with opportunities to progress within Seetec Group across the UK and Ireland.

Qualifications

• A good working knowledge of the local labour market in the specified geographical locations.
• Basic knowledge of self-employment.
• Fully IT literate using Microsoft Office programmes.
• Experience in a target driven environment.
• Experience delivering services to meet contractual and quality standards.
• Knowledge of the employability industry.
• Knowledge of the recruitment industry.
• Experience working with people delivering information, advice & guidance.
• Full driving licence.

Responsibilities

• Meet and strive to exceed personal performance targets (KPI).
• Progressively manage a caseload of referred customers using appropriate strategies to help them overcome barriers to employment.
• Deliver a positive experience to new customers, ensuring engagement with you and the programme.
• Achieve the Customer Service Standards required on the programme.
• Facilitate assessments to understand a customer’s circumstances, ambitions and goals.
• Provide advice on self-employment and signpost to internal specialists where needed.
• Co-produce tailored Action Plans with SMART targets for progression.
• Provide tailored job-search and interview guidance to match customers to roles.

Skills

Local labour market knowledge

Self-employment knowledge

Customer service excellence

Target driven

Contractual/quality standards

Employability industry knowledge

Recruitment industry knowledge

Information, advice & guidance

Full driving licence

Tools

Microsoft Office

Job description

Seetec Group in Northwich is seeking an Employment Adviser to guide participants toward sustainable employment. You will coach, mentor and manage a caseload, building strong relationships and delivering tailored support across the job-search journey.

The role requires excellent customer service, initiative, and resilience. It offers a competitive salary and benefits, with opportunities to progress within Seetec Group across the UK and Ireland.