Care & Supported Housing Operations Manager

Hightown Housing Association Ltd; Cromer; On-site; GBP 42,000 - 62,000; Full time

Job summary

Hightown Housing Association is seeking an experienced Care & Supported Housing Operations Manager to oversee and improve multiple services across areas such as supported living, registered care, mental health, learning disabilities and homelessness support.

You will oversee dispersed services, ensure safe, person-centred care, maintain high-quality standards, CQC compliance, safeguarding and contractual obligations while leading teams, monitoring KPIs and budgets and developing strong

Qualifications

• Experience managing supported housing, supported living or registered care.
• Multi-site or dispersed-team management experience.
• Strong CQC, safeguarding and quality-audit knowledge.
• Experience with budgets, rotas and staff performance.
• Confidence working with commissioners and external agencies.
• Level 5 Health & Social Care qualification, or willingness to work towards it.
• Driving licence, own vehicle and flexibility for on-call duties.

Responsibilities

• Oversee safe, person-centred and high-quality services across dispersed sites.
• Lead teams, monitor KPIs and budgets and manage referrals and placements.
• Support effective housing management, including voids, arrears and tenancies as needed.

Skills

Experience management

Multi-site management

CQC and safeguarding knowledge

Budgets and rotas

Commissioner/External agencies liaison

Health & Social Care qualification (L5

Driver's license & on-call flexibility

Education

Level 5 Health & Social Care qualification

Job description

Job Description

Are you an experienced care or supported housing leader ready to oversee and improve multiple services? Hightown Housing Association is looking for a Care & Supported Housing Operations Manager to lead dispersed services across areas such as supported living, registered care, mental health, learning disabilities and homelessness support.

Why this role stands out

• Lead and develop several vital community-based services
• Manage and mentor Scheme and Service Managers
• Drive quality, compliance and service improvement
• Build strong commissioner and stakeholder relationships
• Support new-service development and tender activity

The role

You will oversee safe, person-centred and high-quality services, ensuring strong CQC, safeguarding, health and safety and contractual compliance. You will lead teams, monitor KPIs and budgets, manage referrals and placements, and support effective housing management, including voids, arrears and tenancies where required.

What you'll need

• Experience managing supported housing, supported living or registered care
• Multi-site or dispersed-team management experience
• Strong CQC, safeguarding and quality-audit knowledge
• Experience with budgets, rotas and staff performance
• Confidence working with commissioners and external agencies
• Level 5 Health & Social Care qualification, or willingness to work towards it
• Driving licence, own vehicle and flexibility for on-call duties

Why work with Leaders in Care?

• A specialist consultant who understands the social care market
• Support throughout the full recruitment process
• Access to exclusive roles across care and supported housing
• Straightforward, honest advice at every stage

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