Care Supervisor: Lead & Mentor in Home Care

Bluebird Care Durham North; Cardiff; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

On-site parking

Company pension

Funded training

28 days holiday

Referral programme

Job summary

Bluebird Care Cardiff and The Vale is seeking a Care Supervisor to lead frontline care delivery and mentor care staff across the Vale and Cardiff areas. The role focuses on ensuring high standards of person-centred care while coordinating schedules and training.

You will oversee assessments, care planning, and quality checks, with on-call duties and a hands-on approach when necessary. A driving licence and a commitment to excellence are essential.

Qualifications

• Minimum of QCF Level 2 qualification, with enrolment onto QCF Level 3 during employment.
• Experience in providing home care and a commitment to high standards of service.
• Full UK Driving Licence with access to your own vehicle.

Responsibilities

• CUSTOMER CARE: Conduct assessments with customers to identify needs and create tailored care plans, updating them regularly while ensuring confidentiality.
• STAFF COORDINATION: Guide care assistants, match to customers, and provide training and supervision; attend initial visits to introduce the care assistant.
• QUALITY ASSURANCE: Monitor service quality, investigate issues, and implement improvements.
• EMERGENCY SUPPORT: Participate in on-call rota and arrange cover for staff absences.

Skills

Home care experience

Customer service

Driving licence

Education

QCF Level 2 qualification

Job description

Bluebird Care Cardiff and The Vale is seeking a Care Supervisor to lead frontline care delivery and mentor care staff across the Vale and Cardiff areas. The role focuses on ensuring high standards of person-centred care while coordinating schedules and training.

You will oversee assessments, care planning, and quality checks, with on-call duties and a hands-on approach when necessary. A driving licence and a commitment to excellence are essential.