Care Supervisor

Bluebird Care Durham North; Cardiff; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

On-site parking

Company pension

Funded training

28 days holiday

Referral programme

Job summary

Bluebird Care Cardiff and The Vale is seeking a Care Supervisor to lead frontline care delivery and mentor care staff across the Vale and Cardiff areas. The role focuses on ensuring high standards of person-centred care while coordinating schedules and training.

You will oversee assessments, care planning, and quality checks, with on-call duties and a hands-on approach when necessary. A driving licence and a commitment to excellence are essential.

Qualifications

• Minimum of QCF Level 2 qualification, with enrolment onto QCF Level 3 during employment.
• Experience in providing home care and a commitment to high standards of service.
• Full UK Driving Licence with access to your own vehicle.

Responsibilities

• CUSTOMER CARE: Conduct assessments with customers to identify needs and create tailored care plans, updating them regularly while ensuring confidentiality.
• STAFF COORDINATION: Guide care assistants, match to customers, and provide training and supervision; attend initial visits to introduce the care assistant.
• QUALITY ASSURANCE: Monitor service quality, investigate issues, and implement improvements.
• EMERGENCY SUPPORT: Participate in on-call rota and arrange cover for staff absences.

Skills

Home care experience

Customer service

Driving licence

Education

QCF Level 2 qualification

Job description

• Salary details: £26250 - £26250 per annum
• Location: Vale of Glamorgan
• Contract type: Care Management

Location: Cardiff South and Cardiff North

£25,506 or more DOE | Impactful Role | Expert Training | Friendly Team

Bluebird Care – Where you change lives

We’re the best at what we do and it’s all thanks to talented people like you. As the leading Home Care provider, we take pride in our work - and we’re looking for a caring and dedicated person to join our Bluebird Care Cardiff and The Vale Team as a Care Supervisor, to help us set the standard.

As a Care Supervisor, you’ll play a vital role in ensuring our customers receive the highest standards of care, while also supporting and mentoring our care experts in the field. From being the friendly voice behind the scenes, managing enquiries from potential customers, to stepping in hands-on to deliver care when needed, you’ll make a real difference every day.

Key Responsibilities

• CUSTOMER CARE Conduct assessments with customers (and their representatives) to identify needs and create tailored care plans, regularly updating them as necessary and ensuring confidentiality at all times.
• STAFF COORDINATION Guide care assistants, appropriately match them to customers, and provide support with training and supervision. Attend initial customer visits to introduce the care assistant.
• QUALITY ASSURANCE Monitor service quality by conducting reviews, investigating any issues related to the service, and implementing improvements where needed.
• EMERGENCY SUPPORT Participate in the on-call rota, handling emergency situations by arranging cover for staff absences.

Duties Include

• Carrying out risk assessments and agreeing on risk control measures.
• Maintaining clear communication with customers, their representatives, and care staff.
• Managing Medication Administration Record (MAR) chart distribution.
• Ensuring compliance with regulatory requirements and company policies.

Hours

Monday to Friday, 8:30 am - 4:30 pm

Benefits

• £25,506 or more DOE
• 28 days holiday (including bank holidays)
• Company events
• Company pension
• Employee discount
• On-site parking
• Referral programme
• Blue Light Card
• Funded Training

Requirements

• A minimum of QCF Level 2 qualification (with enrolment onto QCF Level 3 available during employment).
• Experience in providing home care and a commitment to maintaining high standards of service.
• Full UK Driving Licence with access to your own vehicle

This role offers an opportunity to make a meaningful difference in people’s lives while developing your skills within a supportive environment.

Bluebird Care Cardiff and The Vale is an Equal Opportunity Employer.

DBS checking and references will be undertaken in line with government regulations and recruitment best practices.