Care Supervisor

Bluebird Care; Cardiff; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Holiday entitlement 28 days incl. bank

Company events

Company pension

Employee discount

On-site parking

Referral programme

Blue Light Card

Funded Training

Job summary

Bluebird Care Cardiff and The Vale is seeking a Care Supervisor to oversee care teams in Cardiff and the surrounding area. You will supervise care assistants, coordinate rosters, and ensure high-quality, person-centred care while safeguarding dignity and privacy.

In this role you will conduct assessments, mentor staff, and lead quality assurance efforts. The position includes an on-call component and the opportunity to develop within a supportive, Equality Employer environment.

Qualifications

• Experience in providing home care and maintaining high standards of service.
• Full UK driving licence with access to your own vehicle.
• Minimum QCF Level 2 qualification; Level 3 enrolment available during employment.

Responsibilities

• Conduct assessments with customers (and representatives) to tailor care plans.
• Guide care assistants and match them to customers; provide training and supervision.
• Monitor service quality and implement improvements where needed.
• Participate in on-call rota and arrange cover for staff absences; manage risk assessments and MAR distribution.
• Ensure compliance with regulatory requirements and company policies.

Skills

Customer care

Staff coordination

Quality assurance

Emergency support

Education

QCF Level 2

QCF Level 3 enrolment available

Tools

Full UK Driving Licence

Job description

As a Care Supervisor, you'll play a vital role in ensuring our customers receive the highest standards of care, while also supporting and mentoring our care experts in the field. From being the friendly voice behind the scenes, managing enquiries from potential customers, to stepping in hands-on to deliver care when needed, you'll make a real difference every day., We're looking for a compassionate and dedicated Care Supervisor to join our team in Cardiff, where you'll supervise care assistants, manage a designated area efficiently, and ensure our services consistently meet customers' needs while promoting their dignity and privacy.

• CUSTOMER CARE
  Conduct assessments with customers (and their representatives) to identify needs and create tailored care plans, regularly updating them as necessary and ensuring confidentiality at all times.
• STAFF COORDINATION
  Guide care assistants, appropriately match them to customers, and provide support with training and supervision. Attend initial customer visits to introduce the care assistant.
• QUALITY ASSURANCE
  Monitor service quality by conducting reviews, investigating any issues related to the service, and implementing improvements where needed.
• EMERGENCY SUPPORT
  Participate in the on‑call rota, handling emergency situations by arranging cover for staff absences. Duties Include
  • Carrying out risk assessments and agreeing on risk control measures.
  • Maintaining clear communication with customers, their representatives, and care staff.
  • Managing Medication Administration Record (MAR) chart distribution.
  • Ensuring compliance with regulatory requirements and company policies.
  
  We're the best at what we do and it's all thanks to talented people like you. As the leading Home Care provider, we take pride in our work - and we're looking for a caring and dedicated person to join our Bluebird Care Cardiff and The Vale Team as a Care Supervisor, to help us set the standard.
• A minimum of QCF Level 2 qualification (with enrolment onto QCF Level 3 available during employment).
• Experience in providing home care and a commitment to maintaining high standards of service.
• Full UK Driving Licence with access to your own vehicle
• This role offers an opportunity to make a meaningful difference in people's lives while developing your skills within a supportive environment.

Bluebird Care Cardiff and The Vale is an Equal Opportunity Employer. DBS checking and references will be undertaken in line with government regulations and recruitment best practices.

• £26,250 or more DOE
• 28 days holiday (including bank holidays)
• Company events
• Company pension
• Employee discount
• On‑site parking
• Referral programme
• Blue Light Card
• Funded Training