Care Services Coordinator – Hospital Discharge & Home Care

Confidential; Swindon; Vor Ort; GBP 27.000 - 32.000; Vollzeit

Benefits dieser Stelle

28 days annual leave

Workplace pension with NEST

Ongoing training and career progressio

Zusammenfassung

First City is seeking a Care Services Coordinator for a 12-month maternity cover, based in Swindon. This full-time, 40-hour-per-week role focuses on coordinating hospital-to-home care, building strong relationships with discharge teams and community partners to ensure timely, person-centred care.

You will also oversee domiciliary care coordination and staff rotas, ensuring high standards of service and smooth operations across teams. Start date is September 2026.

Qualifikationen

• A minimum of 1 year's hands-on care experience (essential).
• Experience working within domiciliary care, community services, hospital discharge, or care coordination (desirable).
• Excellent communication skills and the confidence to build professional relationships across health and social care.
• Strong organisational and problem-solving abilities.
• Experience in rota planning or scheduling (desirable).
• Confidence using care management or rostering systems (training provided if required).
• The ability to work independently while thriving as part of a supportive team.

Aufgaben

• Hospital & Community Coordination: Build and maintain relationships with Great Western Hospital, community teams and partner organisations.
• Coordinate referrals from hospitals, healthcare professionals, and community services for safe, timely care at home.
• Liaise daily with Social Workers, Occupational Therapists, GPs, Hospital Discharge Teams, District Nurses and others.
• Support hospital discharges by arranging care packages quickly and efficiently.
• Ensure referrals are managed professionally with clear communication throughout the customer journey.
• Promote collaborative working across health and social care services for best outcomes.
• Care Coordination: Develop and maintain efficient staff rotas to promote continuity of care and minimise travel time.
• Match carers with customers based on skills, experience and needs.
• Manage last-minute changes, emergency cover and staff absences.
• Act as a key contact for customers, families and care staff.
• Respond promptly to calls, emails and messages.
• Record and escalate concerns, complaints, and safeguarding issues.
• Work with the Registered Manager to maintain high service standards.
• Participate in the shared out-of-hours on-call rota to support customers and staff.

Kenntnisse

Care coordination

Communication

Organisation

Problem solving

Rota planning

Rostering systems

Tools

Care management system

Rostering system

Jobbeschreibung

First City is seeking a Care Services Coordinator for a 12-month maternity cover, based in Swindon. This full-time, 40-hour-per-week role focuses on coordinating hospital-to-home care, building strong relationships with discharge teams and community partners to ensure timely, person-centred care.

You will also oversee domiciliary care coordination and staff rotas, ensuring high standards of service and smooth operations across teams. Start date is September 2026.