Care Coordinator

City and County Healthcare Group Ltd; City of Westminster; On-site; GBP 25,000 - 34,000; Full time

Benefits offered by this job

Holiday entitlement 22–25 days

Wellbeing resources

Financial advice

Retail discounts

Career progression

Job summary

City & County Healthcare Group is recruiting a Care Coordinator to help deliver exceptional home care across communities. The role focuses on organizing and supervising care workers, improving care plans, and ensuring high-quality services.

The company is a leading UK care provider with extensive reach and a strong support network. You will engage with staff, clients and families, manage rotas, and drive improvements through governance and feedback mechanisms, supported by a broad benefits

Qualifications

• Experience in a healthcare with a strong focus on care and service quality.
• Strong communication skills and the ability to engage effectively with staff, clients, and families.
• Detail-oriented with a focus on documentation, reporting, and resolving issues in a timely manner.
• Ability to handle sensitive situations with empathy and professionalism.
• Knowledge of regulatory standards and best practices in healthcare or homecare settings is advantageous.
• Excellent organisational and problem-solving skills.
• A proactive and positive approach to team collaboration and customer service.
• Ability to remain calm under pressure and manage complex situations with confidence.

Responsibilities

• Conduct regular Wellbeing and Engagement calls to Care Professionals, ensuring their needs and concerns are addressed.
• Conduct regular supervisions with Care Professionals in line with the group governance policy.
• Handle situations involving care worker absences (AWOL), and manage the transition of care worker leavers effectively.
• Receive and share compliments, ensuring that positive feedback is acknowledged and celebrated, using it as a benchmark for outstanding care. Publish the feedback on CCH Connect to inspire and motivate others.
• Carry out “Voice of the Customer” surveys to gather valuable feedback on care services and use insights to drive improvements.
• Record, respond to, and manage incidents, accidents, medication errors, and missed visits, ensuring appropriate documentation and follow-up action.
• Investigate and document any incidents, ensuring all steps are taken to address and resolve the situation.
• Monitor compliance for Care Professionals, taking necessary action to ensure the team is up to date with supervisions, DBS checks, RTW (Right to Work) documentation, and Care Professional update training.
• Ensure all protocols are followed when responding to wellbeing concerns, accidents, and medication errors.
• Ensure all systems are kept up to date, including but not limited to, People Planner and Active Care Planning (ACP).
• Provide regular reports to the Care Manager, highlighting any issues or trends.
• Any concerns raised through Wellbeing and Engagement Calls, as well as feedback from the Voice of the Customer, should be promptly reported to the Care Manager to facilitate the creation of action plans for service improvement.

Skills

Care experience

Communication

Documentation

Empathy

Regulatory knowledge

Organization

Team collaboration

Composure

Job description

Do you have a passion for delivering exceptional care? Join CCH Group, the UK’s largest and most trusted care provider, as a Care Coordinator and play a key role in shaping the future of home care in your community.

At CCH Group, we deliver 1.5 million hours of care monthly across 260+ locations. Join us as a Care Coordinator and play a key role in organizing and delivering high-quality care services in your community.

Salary £29,618

Job Description

What you’ll do

The Care Coordinator plays a key role in ensuring the highest quality care services by managing care workers. Responsibilities include assessing and reviewing individual care plans, as well as supervising, instructing, and supporting care staff.

What We Offer:

• Career Growth: Leadership opportunities with a trusted sector leader.
• Support: Access to top experts and innovative systems.
• Recognition: “Extraordinary Care Awards”—monthly recognition of outstanding contributions by our care professionals and branch teams, culminating in prestigious regional and national award ceremonies. Over 300 individuals are honoured each month.

Key Responsibilities:

Employee Engagement:

• Conduct regular Wellbeing and Engagement calls to Care Professionals, ensuring their needs and concerns are addressed.
• Conduct regular supervisions with Care Professionals in line with the group governance policy.
• Handle situations involving care worker absences (AWOL), and manage the transition of care worker leavers effectively.
• Receive and share compliments, ensuring that positive feedback is acknowledged and celebrated, using it as a benchmark for outstanding care. Publish the feedback on CCH Connect to inspire and motivate others.
• Carry out “Voice of the Customer” surveys to gather valuable feedback on care services and use insights to drive improvements.

Incident and Accident Management:

• Record, respond to, and manage incidents, accidents, medication errors, and missed visits, ensuring appropriate documentation and follow-up action.
• Investigate and document any incidents, ensuring all steps are taken to address and resolve the situation.

Governance:

• Monitor compliance for Care Professionals, taking necessary action to ensure the team is up to date with supervisions, DBS checks, RTW (Right to Work) documentation, and Care Professional update training.
• Ensure all protocols are followed when responding to wellbeing concerns, accidents, and medication errors.
• Ensure all systems are kept up to date, including but not limited to, People Planner and Active Care Planning (ACP).

Reporting:

• Ensure all protocols are adhered to when addressing wellbeing concerns, accidents, and medication errors.
• Provide regular reports to the Care Manager, highlighting any issues or trends.
• Any concerns raised through Wellbeing and Engagement Calls, as well as feedback from the Voice of the Customer, should be promptly reported to the Care Manager to facilitate the creation of action plans for service improvement.

Qualifications

What you’ll Bring:

Experience & Organisation: You are an efficient, organized Care Coordinator passionate about community care. You excel in managing rotas to impeccable standards and pride yourself on building strong relationships with care workers.

Stepping Up? If you have previous healthcare experience and a solid understanding of CQC, care plans, and rotas, we're here to support your transition into this role.

Skills and Qualifications

• Experience in a healthcare with a strong focus on care and service quality.
• Strong communication skills and the ability to engage effectively with staff, clients, and families.
• Detail-oriented with a focus on documentation, reporting, and resolving issues in a timely manner.
• Ability to handle sensitive situations with empathy and professionalism.
• Knowledge of regulatory standards and best practices in healthcare or homecare settings is advantageous.
• Excellent organisational and problem-solving skills.
• A proactive and positive approach to team collaboration and customer service.
• Ability to remain calm under pressure and manage complex situations with confidence.

The company reserves the right to amend the Job Description in line with changing needs of the business and expects employees to reasonably perform other duties which are commensurate with the role.

Additional Information

• Be part of something bigger. Every bid you work on helps secure care for those who need it most.
• A people-first culture. We don’t just say it; we live it. You’ll be supported, valued, and given every opportunity to thrive.
• Real career progression. We’re growing, and that means opportunities for you to grow too.
• An inspiring, purpose-driven team. Work with passionate professionals who genuinely care about making a difference.
• And we have a lot of other perks like maternity, 25 day holiday, pension, wellness packages etc, which we can tell you more about.

This is more than a dream job. It’s a chance to make your mark, drive meaningful change, and be part of a company that is shaping the future of care. This isn’t just another bid managing role (although winning bids comes with cheers and confetti), your work brings leading care to those who need it.

Who We Are:

At CCH Group, our vision is to be the best place to work in care. Our mission is to ensure no one in need of care feels forgotten or alone. We nurture our people, elevate their roles, and transform lives together.

Our Values:

• COMMUNITY: Stronger together, building a thriving culture.
• COURAGE: Boldly shaping a better future.
• HEART: Passionate and dedicated—what we do matters.

What you’ll get

We offer thorough training and the opportunity to develop through self-directed learning, coaching conversations, e-learning modules and access to further qualifications and courses. You’ll have the support to develop your career, either within your branch or the wider City & County Healthcare Group. We’ll also empower you to feel proud of the impactful and meaningful work that you do.

We’ll reward you with a benefits package that includes wellbeing resources, financial advice and up to 14% discount at over 40 retailers including Tesco, John Lewis and many more.

We will also offer you:

• 22 Days Holiday (increasing to 25 days after 3 years’ service) plus bank holidays
• Occupational Maternity Pay & Adoption Pay
• Occupational Paternity Pay*
• Death in Service Payment*
• Occupational Sick Pay
• *Subject to terms and conditions and qualifying period

We see extraordinary achievements happen every day thanks to the talent and commitment of our people. We want to transform the care industry by working smarter, using innovative tech and driving forward positive change. As the largest care company in the UK, we have the size and success to offer you a world of career opportunity, choice and security. Join us on our journey.

London Care is an Equal Opportunities Employer and part of the City and County Healthcare Group.