Care Scheduling Specialist — Optimize Home Visits

Home Instead; Dawlish; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Supportive team

Training & development

Rewarding role

Friendly culture

Award-winning company

Job summary

Home Instead West Exeter & Teignbridge is seeking a Scheduling Coordinator to plan and maintain client and Care Professional schedules, optimise travel time, and adjust in real time to changes. Join a supportive team that values your scheduling expertise, with full training, development opportunities, and a culture built on care, continuity and relationship-led service.

This role also requires flexibility to support the evening and weekend on-call rota, contributing to high-quality,

Qualifications

• Previous experience as a Care Coordinator, Scheduler, Rota Coordinator, Workforce Planner, or similar role within domiciliary care would be a big advantage within this role.
• Experience in a scheduling or coordinating role within home care.
• Knowledge of the domiciliary care industry.
• Excellent communication and interpersonal skills.
• Ability to plan, prioritise, and remain calm under pressure.
• A proactive and analytical mindset with great attention to detail.
• Flexibility to support the evening and weekend on-call rota.

Responsibilities

• Develop and maintain effective, efficient schedules for clients and Care Professionals.
• Ensure schedules optimise travel time and availability while meeting client needs.
• Be responsive to changes, making real-time adjustments when necessary.
• Match Care Professionals with clients, arranging introductions in collaboration with the care team.
• Maintain excellent relationships with both clients and Care Professionals to ensure a positive experience for all.
• Ensure compliance with franchise standards, including introducing Care Professionals to clients before their first visit.
• Work with the recruitment team to ensure staffing levels meet demand.
• Participate in the on-call rota as required.

Job description

Home Instead West Exeter & Teignbridge is seeking a Scheduling Coordinator to plan and maintain client and Care Professional schedules, optimise travel time, and adjust in real time to changes. Join a supportive team that values your scheduling expertise, with full training, development opportunities, and a culture built on care, continuity and relationship-led service.

This role also requires flexibility to support the evening and weekend on-call rota, contributing to high-quality,