Care Navigator / Reception / Administration

NHS Jobs; Manchester; On-site; GBP 14,000 - 21,000; Full time

Benefits offered by this job

Company pension

On-site parking

Employee of the month

Job summary

NHS Jobs is seeking a Care Navigator / Reception / Administration professional for Monton Medical Centre, Eccles, Manchester. You will deliver confident, professional service to patients, support their care pathway and work within our procedures.

IT and system training are provided, with DBS check and references required. The role covers 8:00 am–6:30 pm, Monday to Friday, with full-time, part-time and permanent options.

Qualifications

• Excellent customer service and communication skills.
• Ability to work in a fast-paced team environment.
• Flexible between 8:00 am and 6:30 pm for coverage.

Responsibilities

• Operate busy reception desk, answer calls and book appointments.
• Handle patient queries and healthcare provider referrals.
• Support care navigation, be able to multi-task under pressure.

Skills

Customer service

Teamwork

IT literacy

Tools

Emis Web

DOCMAN10

Job description

Care Navigator / Reception / Administration

The candidate should have excellent customer service skills and deal with patients in a professional and friendly manner. You must have the ability to work as part of a team in a fast-paced environment and remain calm under pressure. You will provide a confident professional service to all patients and their careers, whilst supporting them throughout their pathway of care. You must always adhere to our Policies and Procedures. Excellent IT and communication skills are required. In-house training will be provided for the usage of our systems. It is essential that applicants are flexible where necessary between 8:00 am - 6:30 pm to cover holiday/absence. Duties include working on a busy reception desk, answering telephones booking appointments and dealing with queries from patients and other healthcare providers, including care navigation, Emis Web, DOCMAN10, repeat prescriptions, referrals and other additional ad hoc duties. You will be a team player and will be able to work in a fast-paced environment where you will have to multi-task. Ideally, we are looking for someone with previous GP reception/admin experience but will also consider candidates from similar backgrounds. Pre-Employment Checks: You will be required to undertake a DBS check. Provide 2 references. Working Schedule: Monday to Friday 08.00am - 6:30pm Job Types Available: Full-time, Part-time, Permanent Company Benefits: Company events Company pension On-site parking Employee of the month and Reception Spin The Wheel Nominee Pay: £12.71 Per Hour / Dependable on Experience. Holiday allowance: 4 Weeks Pro Rata Additional 1 day leave for each year after, up to a maximum of 3. 1 Day paid leave for your birthday. Holidays are worked out in Hours to allow flexibility. Training: Successful applicants will undertake extensive training on our systems, protocols and policies. You will have a training matrix, and training will be adapted to suite the employees needs and requirements. All staff undertake online training annually for GDPR, Health and Safety, DOLS, Iris, First Aid, Hand Washing, Fire Prevention, Discrimination and Equality, Safeguarding and more. In addition to the above, we also complete face to face CPR training, Fire Safety, DSE Assessments and other additional training as and when required. Work Location: In person - Monton Medical Centre, Canal Side, Eccles, Manchester, M30 8AR. Practice Facilities: Car Parking, Kitchen with appliances and lunch table, meeting room, accessible toilets, hearing loops, lift. In the area: In the locality you can find many places for lunch breaks and refreshments if needed, If you prefer an active lunch break, there is a lovely area for walks and jogging or benches to relax and unwind. If you are into your wildlife, we have a surrounding canal with ample of Swans and other fluffy visitors, along with a woodlands area across the road.