Care Navigator (Reception)

NHS; Epsom; On-site; GBP 21,000 - 30,000; Full time

Job summary

A leading healthcare institution seeks a motivated individual to join its team as a Patient Coordinator. The successful candidate will play a key role in assisting healthcare professionals, managing patient requests, and ensuring a smooth patient experience across various healthcare sites. This dynamic role requires strong organisational and IT skills, with opportunities for professional development.

Qualifications

• Experience in a healthcare environment preferred.
• Good IT skills and knowledge of EMIS are advantageous.

Responsibilities

• Assist doctors and clinicians in providing high-quality services.
• Manage patient requests and appointments.
• Handle calls and record patient data.

Skills

IT skills

Organisational skills

Multitasking

Job description

The Integrated Care Partnership is a large GP practice and a standalone Primary Care Network (PCN). With a patient population of 32,000, the practice is ideally positioned to benefit from its unique status as a single Practice PCN.

Main duties of the job

• Assist doctors, clinicians, and management in providing high-quality services
• Greet and direct patients courteously and efficiently upon arrival
• Process and signpost patients to appropriate healthcare professionals based on their presenting conditions
• Answer general enquiries, explain processes, and respond to requests
• Handle telephone calls, transfer calls, and manage callers' requests appropriately
• Manage patient requests for appointments
• Record requests for home visits and messages for doctors and nurses
• Process repeat prescription requests following procedures
• Provide test results to patients
• Enter patient data into the clinical system (EMIS) and code appropriately
• Initiate contact with and respond to requests from patients, team members, and external agencies
• Provide cover for colleagues during absences

About us

The Integrated Care Partnership operates across four sites: The Old Cottage Hospital, Epsom; Fitznells Manor Surgery, Ewell Village; Cox Lane Surgery, near Chessington; and Stoneleigh Medical Centre, Stoneleigh.

Job responsibilities

• Assist clinicians in delivering high-quality care
• Greet and direct patients efficiently
• Respond to electronic requests and general enquiries
• Handle incoming calls and manage communication appropriately
• Record home visits and messages for clinicians
• Coordinate with hospitals and other organizations for patient information and results
• Communicate test results to patients
• Arrange transportation for hospital appointments
• Process computerised prescriptions as requested
• Register new patients (permanent and temporary)
• Enter and update patient data in the clinical system
• Follow up with patients as requested by clinicians
• Book appointments and perform administrative tasks like photocopying and emailing
• Participate actively in the practice team and attend relevant meetings
• Provide cover for colleagues during absences

Person Specification

Experience

• Good IT skills
• Strong organisational skills
• Ability to multitask and meet deadlines
• Knowledge of local health services and providers

Disclosure and Barring Service Check

This position is subject to a DBS check under the Rehabilitation of Offenders Act (Exceptions Order) 1975, requiring submission for disclosure to check for any criminal convictions.