Care Navigator: Multisite GP Reception & Patient Support

Hampshire and Isle of Wight Healthcare NHS Foundation Trust; Gosport; On-site; GBP 19,000 - 21,000; Full time

Job summary

Hampshire and Isle of Wight Healthcare NHS Foundation Trust is seeking a GP Receptionist for Waterside Medical Centre in Gosport. The role supports a busy NHS reception hub across our Gosport sites, handling calls, check-ins and patient enquiries with confidentiality and professionalism.

You will be part of the Care Navigator team, working in a fast-paced clinical setting. Prior NHS exposure is helpful, with full training provided and a focus on patient-centred service.

Responsibilities

• Unlock and open surgery ready for business on time.
• Switch on and log in to all reception computers.
• Answer the telephone to a variety of patient enquiries.
• Deal with enquiries raised by patients plus check in for appointments.
• Deal with any patient issues in confidence, escalating to Supervisor for any complaints.
• Cancel clinics under direction and re-book patients.
• Meet and greet any visitors coming into the practice.
• Be the first point of contact for any queries via telephone or face to face directing to most relevant person.
• Scanning and coding of letters and relevant correspondence into patient's notes.
• Checking and actioning workflow tasks within the Clinical System.
• Re-print forms issued on ICE by clinicians.
• Prepare samples for collections.
• Check waiting room at intervals during the day for any health and safety issues that may affect users.
• Close surgery at the end of day and switch to night service. Follow protocol for shutting surgery at night and preparing for next days business.
• Ensure security of data at all times.

Job description

Hampshire and Isle of Wight Healthcare NHS Foundation Trust is seeking a GP Receptionist for Waterside Medical Centre in Gosport. The role supports a busy NHS reception hub across our Gosport sites, handling calls, check-ins and patient enquiries with confidentiality and professionalism.

You will be part of the Care Navigator team, working in a fast-paced clinical setting. Prior NHS exposure is helpful, with full training provided and a focus on patient-centred service.