Compassionate Care Navigator & Front Desk Receptionist

Spilsby Surgery; East Lindsey; On-site; GBP 21,000 - 25,000; Full time

Job summary

Spilsby Surgery is looking for a friendly Care Navigator / Receptionist to join our busy GP practice in East Lindsey. You will be the first person patients meet, helping them access the right care and providing a welcoming, professional service.

You will perform reception, care navigation and general admin duties, booking appointments, registering new patients and maintaining records, while upholding confidentiality and GDPR compliance.

Responsibilities

• Welcoming patients and visitors with a friendly, professional reception service.
• Answering telephone calls and handling patient enquiries promptly and courteously.
• Helping patients access the most appropriate clinician, service or source of advice.
• Processing appointment requests and supporting patients to use online services and triage systems.
• Booking, changing and cancelling appointments accurately.
• Registering new patients and maintaining accurate patient information.
• Updating patient records and entering information accurately onto the practice clinical system.
• Responding to patient enquiries face-to-face, by telephone and electronically.
• Supporting GPs, nurses and other members of the clinical team with administrative tasks.
• Maintaining patient confidentiality and complying with GDPR and practice policies.
• Dealing sensitively with distressed or frustrated patients.
• Maintaining a clean, tidy and welcoming reception and waiting-room.
• Participating in practice meetings, training and quality-improvement activities.
• Undertaking other reasonable duties appropriate to the role.

Job description

Spilsby Surgery is looking for a friendly Care Navigator / Receptionist to join our busy GP practice in East Lindsey. You will be the first person patients meet, helping them access the right care and providing a welcoming, professional service.

You will perform reception, care navigation and general admin duties, booking appointments, registering new patients and maintaining records, while upholding confidentiality and GDPR compliance.