Care Navigator

The Methodist Church in Britain; Milton Keynes; Presencial; GBP 26.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Pension scheme (20.6% employer)

25 days annual leave + holidays pro‑ra

Enhanced maternity/paternity/adoption

Eye care

Wellbeing support (EAP)

Refer a friend bonus

Training via Elevate Academy

Descripción de la vacante

This permanent role at Brooklands Health Centre, run by OneMedical Group, focuses on reviewing and routing patient requests from digital channels, directing to practice, community or self-referral services. No clinical advice is given; full training on clinical and digital access systems is provided.

The role can be full-time or part-time in a busy healthcare setting, with opportunities to improve workflows and data quality while maintaining strict confidentiality and governance.

Formación

• Strong written and verbal communication skills are essential.
• High level of accuracy and attention to detail required.
• Willingness to learn new clinical and digital systems.
• Ability to work independently and under pressure.
• Understanding of confidentiality and data protection.

Responsabilidades

• Review and process patient requests via digital and approved channels.
• Review, categorise and route requests using clinical/digital systems.
• Signpost patients to appropriate services, with no clinical advice given.
• Escalate red-flag or urgent clinical concerns to a clinician.
• Maintain accurate patient information in clinical systems.
• Explain options and access routes without making clinical decisions.
• Collaborate with colleagues to manage workflows and signposting.
• Suggest improvements to access, workflows and data quality.

Conocimientos

Written and verbal communication

Accuracy and attention to detail

IT skills / willingness to learn

Well-organised / methodical

Identify red flags / escalation

Confidentiality & data protection

Educación

SystmOne knowledge (nice to have)

Herramientas

SystmOne

Descripción del empleo

This permanent post sits at Brooklands Health Centre, run by OneMedical Group. The role centres on reviewing and routing patient requests that arrive through digital channels, pointing patients to practice, community or self-referral services, and passing clinical concerns to a clinician. It is offered full-time or part-time in a busy healthcare setting, and no clinical advice is given. Full training on the clinical and digital access systems is provided.

What the job involves

• Review and process patient requests received through digital and other approved channels
• Review, categorise and route requests using Anima or other approved clinical and digital systems
• Signpost patients to practice, community, external or approved self-referral services
• Recognise red flags and elevate clinical concerns or requests needing clinical judgement to a clinician
• Record and maintain accurate, complete and up-to-date patient information in clinical systems
• Explain available options and access routes without giving clinical advice or making clinical decisions
• Work with clinical and administrative colleagues to manage requests and workflows
• Suggest improvements to patient access, signposting, administrative workflows, data quality and clinical system processes
• Maintain strict confidentiality and comply with Information Governance, data protection and organisational policies

Skills & knowledge

• Strong written and verbal communication
• Excellent accuracy and attention to detail
• Good IT skills and willingness to learn new clinical and digital systems
• Well-organised, methodical approach to work
• Ability to recognise red flags and know when escalation is required
• Understanding of confidentiality, Information Governance and data protection

Other

• Ability to work independently and under pressure
• Ability to follow agreed processes, pathways and procedures
• Understanding of the boundaries of the role, including when clinical input is needed
• Ability to manage workload and meet agreed timescales

Nice to have

• Knowledge of SystmOne and medical terminology
• Experience in primary care, the NHS or another healthcare environment
• Previous experience in patient administration, care navigation or clinical workflow management

What’s offered

• 20.6% employer pension contribution
• 25 days annual leave plus bank holidays (pro rata), plus an extra day on your work anniversary
• Enhanced maternity, paternity and adoption pay
• Eye care and cycle to work schemes
• 24/7 confidential mental health and wellbeing support through Health Assured EAP
• Refer a friend cash bonus scheme
• Training and development through the Elevate Academy