Care Navigator

Provide CIC; Colchester; On-site; GBP 20,000 - 23,000; Full time

Job summary

Provide CIC operates a Care Co-ordination Centre that acts as a single access point for customers, handling bookings, referrals and information flow across services. The CCC team prioritises urgent needs to ensure smooth operations and maintains standardised processes across Essex and East Anglia.

The role focuses on admin support, handling enquiries with confidentiality, and coordinating across community settings to deliver high-quality care and information signposting.

Qualifications

• NVQ Level 3 or equivalent work related experience.
• Excellent organisation and workload prioritisation.
• Escalation of queries and concerns when needed.
• Excellent written and verbal communication skills.
• IT skills with SystmOne knowledge desirable.
• Experience in administrative or data entry tasks.
• Ability to manage time and work unsupervised.
• Ability to work under pressure in a target driven environment.
• Understanding of confidentiality.

Responsibilities

• Managing the booking, cancellation and re-scheduling of appointments.
• Managing referrals into Provide services.
• Ensuring Referral to Treatment procedures are adhered to.
• Signposting customers to other appropriate services.
• Work across diverse community settings and maintain standardised processes.

Skills

Well organised

Prioritise workload

Escalation of queries

Written and verbal communication

IT skills

SystmOne knowledge desirable

Administrative experience

Data entry

Time management

Confidentiality

Education

NVQ Level 3 or equivalent work related experience

Tools

SystmOne

Job description

The Care Co-ordination Centre (CCC) provides a single access point into the organisation for all customers. The CCC team responds to customers' needs and deals with enquiries, prioritising urgent need within a seamless integrated system. The CCC team manages the needs of customers by maintaining standardised processes across all services. This includes: Managing the booking, cancellation and re-scheduling of appointments for Provide services. Managing referrals into Provide services. Ensuring that the 'Referral to Treatment' procedure is adhered to ensuring a seamless flow of information between Provide services and customers. Providing advice and signposting customers to other appropriate services that may help them.

• NVQ Level 3 or equivalent work related experience
• Well organised and ability to prioritise workload
• Appropriate escalation of queries and concerns
• Excellent communication skills both written and verbal
• IT skills, SystmOne knowledge desirable
• Demonstrable experience of either administrative, data entry and use of IT skills in a practical setting
• Able to manage own time and work unsupervised
• Able to work under pressure and in target driven environment
• An understanding of confidentiality
• Full support will be given with full training across all systems and services in use within the service.
  Provide is a Community Interest Company (social enterprise). We deliver a broad range of health and social care services in the community, and are committed to making sure that they are safe, responsive and of high quality. Provide is owned by its employees and has primarily social objectives. Any profits we make are reinvested into the local community or back into delivering services.

We work from a variety of community settings, such as community hospitals, community clinics, schools, nursing homes and primary care settings, as well as within people's homes to provide more than 40 services to children, families and adults across Essex, Dorset, East Anglia and the North of England. A highly respected, award winning health and social care provider. We expect our staff to demonstrate and uphold our values at all times: Vision: Transforming Lives Values: Care, Innovation and Compassion Mission: An ambitious, employee owned social enterprise, growing in size and influence. We transform lives by treating, caring and educating people. Provide is an equal opportunity employer committed to building a team that represents a variety of backgrounds, perspectives and skills, proud to have LGBT+ and Ethnic Minority Networks.