Team Leader

Provide Community; Colchester; On-site; GBP 28,000 - 31,000; Full time

Job summary

Provide CIC in Colchester is seeking a proactive Team Lead to manage day-to-day operations within the Care Coordination Centre. You will lead a team, oversee performance reviews, and work with clinical and non-clinical staff to co-deliver services.

The role focuses on rota planning, resource use, and process improvements, with a commitment to KPI delivery and external partnership engagement. NHS pension eligibility applies.

Qualifications

• Diploma or NVQ Level 4 or equivalent level qualification.
• Proven customer-focused engagement experience.
• Demonstrable IT/data entry and practical IT skills.
• Knowledge of Provide services and access.

Responsibilities

• Daily management of a team or teams.
• Conduct performance and development reviews and support personal development plans.
• Develop staff rotas and optimise resource use.
• Answer queries, progress chasing and resolve issues for clinical/non-clinical staff.
• Data input into clinical and administrative systems.
• Implement standard processes and contribute to service development.
• Contribute to achieving KPIs and service levels.
• Build relationships with external contacts and represent Provide.

Skills

Rota creation

Excellent communication

Organised and self-motivated

People management

Education

Diploma or NVQ Level 4 or equivalent level qualification

Job description

Main area Team Lead Grade Band 4 Contract Fixed term: 12 months (37.5 hours, Monday to Friday 08:00-16:00) Hours Full time - 37.5 hours per week Job ref 828-PROVIDE4373

Employer Provide CIC Employer type NHS Site Provide HQ Town Colchester Salary £28,392 - £31,157 pro rata Salary period Yearly Closing 20/11/2026 23:59

Job Overview

We are looking for a passionate and committed individual to work as part of the Care Coordination Centre. Team Leads play a vital part within the core team to support the smooth running of the department. Central to this role is working closely with both clinical and non-clinical staff for the co-production and co-delivery of a broad range of services. If you do not meet all the essential criteria for this role but feel you have skills and experience which would be beneficial for this role, please complete an application and this will be discussed further at interview.

Main duties of the job

• Daily management of a team, or teams
• Undertaking performance and development reviews and supporting others to create personal development plans related to their job roles and aspirations.
• Collaborating across the service in developing staff rotas and making best use of available resources.
• Answering queries, progress chasing, task-related problem solving and resolving issues for clinical/medical staff or patients and providing non-clinical advice or information to others.
• Data inputting into clinical and administrative systems.
• Responsible for the implementation of standard processes/procedures and contributes to service development through making suggestions at team meetings etc.
• To contribute to achieving the KPI’s, service level agreements and implementing benchmarking/standards.
• Establishing effective relationships with external contacts and partnership agencies and ensuring Provide is represented as an outstanding organisation.

Working for our organisation

Provide is a Community Interest Company (social enterprise). We deliver a broad range of health and social care services in the community, and are committed to making sure that they are safe, responsive and of high quality. Provide is owned by its employees and has primarily social objectives. Any profits we make are reinvested into the local community or back into delivering services.

We work from a variety of community settings, such as community hospitals, community clinics, schools, nursing homes and primary care settings, as well as within people’s homes to provide more than 40 services to children, families and adults across Essex, Dorset, East Anglia and the North of England.

A Highly Respected, Award Winning Health And Social Care Provider. We Expect Our Staff To Demonstrate And Uphold Our Values At All Times

Vision:

Transforming Lives

Values:

Care, Innovation and Compassion

Mission:

An ambitious, employee owned social enterprise, growing in size and influence. We transform lives by treating, caring and educating people.

Provide is an equal opportunity employer committed to building a team that represents a variety of backgrounds, perspectives and skills, proud to have LGBT+ and Ethnic Minority Networks.

We welcome applicants from underrepresented groups. If you have the skills and experience for the job, please apply regardless of your background.

Role eligible for NHS Pension

Detailed Job Description And Main Responsibilities

• Daily management of a team, or teams
• Undertaking performance and development reviews and supporting others to create personal development plans related to their job roles and aspirations.
• Managing sickness absence with the support of the HR department and consider ways to minimise work absence
• Collaborating across the service in developing staff rotas and making best use of available resources.
• Responsible for complex data collection about the services managed by the single point of access as required.
• Supporting clinical services with administration tasks, on request.
• Answering queries, progress chasing, task-related problem solving and resolving issues for clinical/medical staff or patients and providing non-clinical advice or information to others.
• Data inputting into clinical and administrative systems.
• Responsible for the implementation of standard processes/procedures and contributes to service development through making suggestions at team meetings etc.
• Ensuring the induction process for new starters and others in the team.
• To contribute to achieving the KPI’s, service level agreements and implementing benchmarking/standards.
• Establishing effective relationships with external contacts and partnership agencies and ensuring Provide is represented as an outstanding organisation.
• Providing cover and working co-operatively with others
• Will be responsible for signing off travel expenses and agency time sheets
• Undertake work related to direct line reports (Band 3 and Band 2)
• Undertake any other tasks as required that are commensurate with the role

Person specification

Qualifications

Essential criteria

• Diploma or NVQ Level 4 or equivalent level qualification

Desirable criteria

• Evidence of commitment to Continuing Professional Development

Work Related Knowledge & Experience

Essential criteria

• Proven track record of engagement with people in a customer focused environment
• Demonstrable experience of either administrative, data entry and use of IT skills in a practical setting
• Demonstrable knowledge of a range of Provide services and how best to access them

Desirable criteria

• An understanding and knowledge of the main health issues affecting the local population
• Experience of working with individuals on a one-to-one basis in a health/social care setting
• Knowledge of the impact of barriers to health improvement

Skills & Aptitudes

Essential criteria

• Demonstrable aptitude for rota creation and management
• Well organised and ability to prioritise workload
• Excellent communication skills both written and verbal
• Able to manage own time and work unsupervised

Further Information

How will we contact you?

• All correspondence for this post will be by email or text messaging. Please register for text messages on your TRAC account. Applicants are advised to check their email accounts regularly to ensure that email filters are set to allow our mails.
• As we often have many applicants for jobs at Provide, we regret that we will only be able to contact those external applicants who are shortlisted for interview. Therefore if you have not heard from us within 2 weeks of the closing date, then please assume you have not been shortlisted for interview on this particular occasion. Internal candidates who are unsuccessful can seek feedback from the recruiting manager.
• If you wish to contact the Recruitment Team, please do this via [e-mail]
• If you wish to contact the Recruiting Manager about the vacancy/role or for feedback after interview, their details are provided within the advert.

Checking progress on your application?

To check progress on your application, please log into your TRAC account. We aim to keep you updated on the status of your application as soon as we can.

Closing Date

Provide reserves the right to close this vacancy at any time or bring forward the closing date should it have an overwhelming response. We therefore encourage an early application to ensure consideration for this post.

Professional UK clinical registration required for the role?

If we require you to hold UK professional clinical registration to undertake a role we appoint you to, Provide will pay for your registration during the first year of your employment.

COVID-19 Vaccination

Provide CIC continues to encourage all colleagues to ensure they have been double vaccinated and received a booster vaccination.

We recognise taking the vaccine provides the best defence against COVID 19 for our patients, service users, customers, fellow colleagues, and their families.

Anti Fraud

Our staff have been trained in 'Anti-Fraud' and will use technology to examine identity/immigration documents.

Disability

If you have a disability and need assistance or more time to complete your application or attending interview, please contact a member of the HR Services Team on 0300 3030 2661 or [e-mail].

Work Trials

Please check with your local Job Centre Plus to see if you are eligible for a Work Trial. If you are interested in trying this job first, please contact the HR Services team and we can help you make the arrangements with the Job Centre and the Recruiting Manager.

We are committed to equal opportunities, flexible working practices and the National Living Wage.

Successful Applicant

You will be required to bring all your documentation to your interview to show the recruiting manager and again at your pre-employment appointment with the Recruitment Co-Ordinators.

The information that you provide will be treated confidentially. If you fail to provide all of the information, Provide may not be able to fulfil our contractual obligations to you or may be prevented from complying with our legal obligations.