Care Home Receptionist: Warm, Customer-First Admin

Avery Healthcare Group; Winchester; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

DBS check covered

Eligibility to work in the UK

Job summary

Avery Healthcare Group, Winchester Heights Care Home in Winchester, Hampshire, is seeking a warm, enthusiastic receptionist to be the first point of contact and provide professional customer service and admin support. You’ll join a close-knit team and uphold our caring values in daily interactions with residents and staff.

Role focuses on handling enquiries, managing reception administration, and maintaining a tidy reception area in a compassionate, patient-centered environment.

Qualifications

• Excellent verbal and written communication skills.
• Positive, friendly and welcoming attitude.
• Experience with problem-solving and handling client complaints.

Responsibilities

• Answering the telephone and responding to enquiries at reception, redirecting calls to relevant staff and recording messages accordingly.
• Completing reception-related administration, maintaining databases, and providing administrative assistance as required by the General Manager.
• Maintaining the general tidiness of the reception area, liaising with Housekeeping to ensure standards are maintained.

Skills

Communication skills

Positive attitude

Problem solving

Job description

Avery Healthcare Group, Winchester Heights Care Home in Winchester, Hampshire, is seeking a warm, enthusiastic receptionist to be the first point of contact and provide professional customer service and admin support. You’ll join a close-knit team and uphold our caring values in daily interactions with residents and staff.

Role focuses on handling enquiries, managing reception administration, and maintaining a tidy reception area in a compassionate, patient-centered environment.