Care Home Receptionist — Friendly First Point of Contact

Avery Healthcare Group Ltd.; Norwich; On-site; GBP 12,000 - 17,000; Full time

Job summary

Avery Healthcare Group Ltd. is seeking a Receptionist for Mousehold View Care Home in Norwich. You will be the first point of contact, delivering professional, high-quality customer service and handling a range of administrative tasks to support the home’s operations.

The role requires excellent communication, confidence with computers, and a friendly, welcoming attitude. You will work on-site and liaise with housekeeping to maintain standards, with a fixed-term contract as part of the team.

Qualifications

• Excellent communication skills, both verbal and written.
• Confident in using computers.
• Positive, friendly, and welcoming attitude.
• Previous exposure to problem-solving and handling client complaints.

Responsibilities

• Serve as the first point of contact within the home, delivering high quality customer service.
• Answer the telephone and respond to enquiries, directing calls to the appropriate staff.
• Record messages accurately and ensure timely follow-up.
• Perform reception-related administration and maintain databases as required by the General Manager.
• Keep the reception area tidy and liaise with Housekeeping to uphold standards.
• Provide general administrative support as needed to the management team.

Skills

Communication skills

Computer literacy

Customer service

Problem solving

Job description

Avery Healthcare Group Ltd. is seeking a Receptionist for Mousehold View Care Home in Norwich. You will be the first point of contact, delivering professional, high-quality customer service and handling a range of administrative tasks to support the home’s operations.

The role requires excellent communication, confidence with computers, and a friendly, welcoming attitude. You will work on-site and liaise with housekeeping to maintain standards, with a fixed-term contract as part of the team.