Receptionist

Avery Healthcare Group Ltd.; Norwich; On-site; GBP 12,000 - 17,000; Full time

Job summary

Avery Healthcare Group Ltd. is seeking a Receptionist for Mousehold View Care Home in Norwich. You will be the first point of contact, delivering professional, high-quality customer service and handling a range of administrative tasks to support the home’s operations.

The role requires excellent communication, confidence with computers, and a friendly, welcoming attitude. You will work on-site and liaise with housekeeping to maintain standards, with a fixed-term contract as part of the team.

Qualifications

• Excellent communication skills, both verbal and written.
• Confident in using computers.
• Positive, friendly, and welcoming attitude.
• Previous exposure to problem-solving and handling client complaints.

Responsibilities

• Serve as the first point of contact within the home, delivering high quality customer service.
• Answer the telephone and respond to enquiries, directing calls to the appropriate staff.
• Record messages accurately and ensure timely follow-up.
• Perform reception-related administration and maintain databases as required by the General Manager.
• Keep the reception area tidy and liaise with Housekeeping to uphold standards.
• Provide general administrative support as needed to the management team.

Skills

Communication skills

Computer literacy

Customer service

Problem solving

Job description

Package Description: Fixed term contract

At Avery Healthcare, we are all about supporting the people who care for our residents. We know how hard our teams work, and were here to celebrate and support you every step of the way. When you join us, youll be making a positive impact on residents lives every day your compassion and dedication truly make a difference. were committed to helping you grow in a caring, supportive environment, with opportunities to learn and develop throughout your career. And as part of our close-knit team, youll experience a culture that values respect, compassion, and a shared commitment to exceptional care. Were now looking for a warm, enthusiastic, and dedicated individual to join our award-winning team as a Receptionist at Mousehold View Care Home in Norwich. If this sounds like the place for you, wed love to hear from you!

ABOUT THE ROLE

Your focus as a receptionist will be to offer professional, high quality customer service as first point of contact within the home as well as providing a range of administrative

As a Receptionist at Avery Healthcare's Mousehold View Care Home in Norwich, you will be responsible for offering professional, high-quality customer service as the first point of contact within the home. Additional responsibilities include answering the telephone, responding to enquiries, redirecting calls, and recording messages. You will also handle reception-related administration tasks, maintain databases, and provide administrative assistance as required by the General Manager. Ensuring the general tidiness of the reception area and liaising with Housekeeping to maintain standards will be part of your duties. The role requires excellent communication skills, computer confidence, and a friendly attitude. Previous exposure to problem-solving and handling client complaints is a plus.

Package Description: Fixed term contract

ABOUT THE ROLE

Your focus as a receptionist will be to offer professional, high quality customer service as first point of contact within the home as well as providing a range of administrative services. Other responsibilitieswillinclude: Answering the telephone and responding to enquiries at reception, redirecting calls to relevant staff and recording messages accordingly. Completingreception-related administration, maintainingdatabases,and providing administrativeassistanceas required by the General Manager. Maintainingthe general tidiness of the reception area, liaising with Housekeeping to ensure standards aremaintained.

ABOUT YOU

To be successful in your application, you will live our values of caring, supportive, honest, respectful and accountable in all that you do. Our ideal candidatemust:

• Have excellent communication skills both verbal and written.
• Be confident in using computers.
• Have a positive,friendly,and welcoming attitude.
• Havepreviousexposure to problem-solving and client complaints.

ABOUT AVERY

Please note this role will require: ADBS Disclosure check, the cost of which will be met by Avery Healthcare. Proof of eligibility to work in the UK. This advert may be withdrawn prior to the advertised deadline depending on the volume of applications received and business needs.